Title: Cannot setup Online Backup [Error Code http_request_failed]
Last modified: August 20, 2016

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# Cannot setup Online Backup [Error Code http_request_failed]

 *  [MartinEssex](https://wordpress.org/support/users/martinessex/)
 * (@martinessex)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/cannot-setup-online-backup-error-code-http_request_failed/)
 * Hi. I’m having trouble setting up an account. I entered all info correctly, clicked
   the verification email and finished the setup as usual.
 * However, when I went to the ‘Online Backup Settings’ and entered my login details
   I got this message: “Communication with the online backup vault failed. Please
   ensure your blog is able to perform HTTPS requests to [https://wordpress.backup-technology.com](https://wordpress.backup-technology.com).
   You may need to contact your web host regarding this. The error was: [Error Code
   http_request_failed] error setting certificate verify locations: CAfile: /etc/
   pki/tls/certs/ca-bundle.crt CApath: none .”
 * I contacted my host (Dataflame) and they came back with this response: “We have
   checked that this plugin uses ssl means https to login and it access our server
   from ” https ” . Your domain dont have ssl installed.
    And it seems to be the
   issue with wordpress plugin. and wordpress is the third party software so you
   will need to contact wordpress support for this. Our server is updated. and we
   cannot check what is exact requirement of that plugin as its a third party plugin.”
 * I’ve not had this problem before and I have several websites using Online Backup
   for WordPress with the same host!
 * Any help would be much appreciated…
 * [http://wordpress.org/extend/plugins/wponlinebackup/](http://wordpress.org/extend/plugins/wponlinebackup/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Online Backup](https://wordpress.org/support/users/driskell/)
 * (@driskell)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/cannot-setup-online-backup-error-code-http_request_failed/#post-3579189)
 * Hi MartinEssex,
 * The host has got the complete wrong end of the stick. I’d ignore what they said
   completely.
 * You don’t need SSL setup. Your host is connecting to OUR SSL, which does have
   SSL setup. But your host needs to verify our website from it’s pre-definied list
   of trusted certificate authorities (CAs) but that error you get means your server
   cannot find this list – it’s missing or corrupt. So it’s a problem with their
   server config. If they look for that file, /etc/pki/tls/certs/ca-bundle.crt it
   is probably missing.
 * You’ll find these other topics helpful. First contains a response I compiled 
   for the user to send to the host:
    [http://wordpress.org/support/topic/communication-with-the-online-backup-vault-failed](http://wordpress.org/support/topic/communication-with-the-online-backup-vault-failed)
   This one the user actually ran their own server and kindly posted what they did
   to fix the server (so your host will need to do the fix provided, or similar)–
   also another user was running Windows and had same problem, and I posted a possible
   fix for it – but he never got around to trying it. [http://wordpress.org/support/topic/plugin-online-backup-for-wordpress-backup-failure](http://wordpress.org/support/topic/plugin-online-backup-for-wordpress-backup-failure)
 * Hope this helps,
 * Jason

Viewing 1 replies (of 1 total)

The topic ‘Cannot setup Online Backup [Error Code http_request_failed]’ is closed
to new replies.

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 * [Online Backup for WordPress](https://wordpress.org/plugins/wponlinebackup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wponlinebackup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wponlinebackup/)
 * [Active Topics](https://wordpress.org/support/plugin/wponlinebackup/active/)
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## Tags

 * [HTTPS](https://wordpress.org/support/topic-tag/https/)

 * 1 reply
 * 2 participants
 * Last reply from: [Online Backup](https://wordpress.org/support/users/driskell/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/cannot-setup-online-backup-error-code-http_request_failed/#post-3579189)
 * Status: not resolved