Title: Cannot subscribe public users
Last modified: August 21, 2016

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# Cannot subscribe public users

 *  Resolved [Amyris](https://wordpress.org/support/users/avrada/)
 * (@avrada)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe-public-users/)
 * Hi there,
 * I followed the instructions on your install page but I am not able to subscribe
   public users either by the subscribe page or the widget. I get the following 
   error “Sorry, there seems to be an error on the server. Please try again later.”
 * Also, when I add an email address from the Public subscriber page. I get this
   message “Address(es) subscribed!” but the address is not added.
 * I have an email address of the same domain as the site in the email setting page
   as suggested in other posts but that does not fix the problem either.
 * I used the send email from subscribe2 menu and it only sends email to one of 
   the address in register users. I have only two.
 * Do you know what is wrong in my settings?
 * Thanks in advance for your help.
    Amyris.
 * [http://wordpress.org/plugins/subscribe2/](http://wordpress.org/plugins/subscribe2/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe-public-users/#post-4391119)
 * @Amyris,
 * This will be happening for one of two reasons:
 * 1/ The Public Subscribers table is not fully installed or access is restricted.
   
   2/ The web server is restricted in sending email.
 * From your symptoms it sounds more like 1/. So, if you can access PHPMyAdmin check
   t see if the table is fully installed with the following columns: id, email active,
   date, time, ip, conf_date, conf_time and conf_ip.
 * If those are not present then the user of your database probably does’t have 
   the capability in MySQL to alter the database and that needs to be fixed before
   Subscribe2 or WordPress will work fully.
 *  Thread Starter [Amyris](https://wordpress.org/support/users/avrada/)
 * (@avrada)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe-public-users/#post-4391134)
 * Thanks so much! I had not entered the right password for the mysql user! Now,
   it works like a charm.
 * Amyris
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe-public-users/#post-4391156)
 * @Amyris,
 * Excellent, that would have caused you all kinds of problems so it’s good it got
   sorted.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot subscribe public users’ is closed to new replies.

 * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630)
 * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
 * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe-public-users/#post-4391156)
 * Status: resolved