Title: Cannot subscribe Last modified: August 30, 2016 --- # Cannot subscribe * Resolved [dterrazas](https://wordpress.org/support/users/dterrazas/) * (@dterrazas) * [10 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe/) * I have been trying to subscribe using the Jetpack subscription widget. I can subscribe using some gmail accounts I have. But my main work email will not let me subscribe. This is a multisite/network instance Site: [http://blogs.colgate.edu/salvage-exchange/](http://blogs.colgate.edu/salvage-exchange/) * I receive this message when I submit: * > The email address has opted out of subscription emails. > You can manage your > preferences at subscribe.wordpress.com > Enter your email address to subscribe to this blog and receive notifications > of new posts by email. > Join 28 other subscribers * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [10 years, 6 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830371) * Could you go to this page, and make sure you didnā€™t block us from sending you emails? [https://subscribe.wordpress.com/?option=settings](https://subscribe.wordpress.com/?option=settings) * If that doesnā€™t help, could you send us an email using [this contact form](http://jetpack.me/contact-support/), and let us know what email address youā€™re having trouble with, so we can take a closer look? * Thanks! * [Al-Imran](https://wordpress.org/support/users/alimraan/) * (@alimraan) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830604) * Hello, The same issue I am getting. When I entered an email address subscribe widget it says; _The email address has opted out of subscription emails. You can manage your preferences at subscribe.wordpress.com Please assist. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830605) * [@alimraan](https://wordpress.org/support/users/alimraan/) Could you follow the instructions I posted above? * Thanks! * [Al-Imran](https://wordpress.org/support/users/alimraan/) * (@alimraan) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830606) * Hello, This issue is with my follower, if I enter his/her email, the info will go to his inbox. How will I know? So many followers are complaining me that when they enter their email address in the subscription box, it says _ā€œopted-outā€¦ā€¦ā€¦ā€¦ā€¦ā€_ * Please suggest the resolution for this issue. Thanks, * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830607) * You could suggest that they go to the following URL to manage their subscription settings, and opt back in to receive WordPress.com emails: [https://subscribe.wordpress.com/?option=settings](https://subscribe.wordpress.com/?option=settings) * [donnalgresh](https://wordpress.org/support/users/donnalgresh/) * (@donnalgresh) * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830616) * I am having the same problem when try to sign up with my own email (I am already subscribed). It tells me that I have opted out. When I go to the my subscription page, it clearly shows that I am in fact subscribed. Is this just an error of the check of which state Iā€™m in (already subscribed vs opted out)? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830617) * [@donnalgresh](https://wordpress.org/support/users/donnalgresh/) Could you follow the instructions I posted above to check if you blocked emails from WordPress. com? If you didnā€™t, could you use the link I posted above to contact us and give us more details about your site and your email address? * Thanks! * [donnalgresh](https://wordpress.org/support/users/donnalgresh/) * (@donnalgresh) * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830618) * I submitted something on the contact form. Still not working properly; I AM subscribed, but am getting a message about having blocked all subscriptions. So it seems that the system ā€œworksā€ but is issuing a misleading message. If I unsubscribe, I can successfully re-subscribe. When I try to subscribe again, I am told I have blocked all subscriptions again. * [Aldo](https://wordpress.org/support/users/ab_lu/) * (@ab_lu) * [10 years ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830625) * Exactly the same problem here as well. How can we solve the issue? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic šŸš€ * [10 years ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830626) * [@aldo](https://wordpress.org/support/users/aldo/) Could you follow the instructions I posted above to check if you blocked emails from WordPress.com? If you didnā€™t, could you use the link I posted above to contact us and give us more details about your site and your email address? * Thanks! * [Aldo](https://wordpress.org/support/users/ab_lu/) * (@ab_lu) * [10 years ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830627) * [@jeremy](https://wordpress.org/support/users/jeremy/), thanks for your quick reply! Just sent an email to support. Cheers! * [donnalgresh](https://wordpress.org/support/users/donnalgresh/) * (@donnalgresh) * [10 years ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830628) * I got this message in April; my assumption is that the bug is not yet fixed * This is a known bug, that the incorrect message will appear when you attempt to subscribe, but are already subscribed. * It will be corrected in a future release of Jetpack. * Thanks for bringing it to our attention. If youā€™d like to follow along with the bug report, you can see it on GitHub where we track Jetpackā€™s issues and improvements: * [https://github.com/Automattic/jetpack/issues/3110](https://github.com/Automattic/jetpack/issues/3110) * Thanks, Lisa Viewing 12 replies - 1 through 12 (of 12 total) The topic ā€˜Cannot subscribeā€™ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 12 replies * 5 participants * Last reply from: [donnalgresh](https://wordpress.org/support/users/donnalgresh/) * Last activity: [10 years ago](https://wordpress.org/support/topic/cannot-subscribe/#post-6830628) * Status: resolved