Title: Cannot Update
Last modified: February 14, 2019

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# Cannot Update

 *  [trusty2124](https://wordpress.org/support/users/trusty2124/)
 * (@trusty2124)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-14/)
 * Good day,
 * Ever since I updated the plugin I have been unable to run the plugin on my site.
 * The database update runs for hours leaving this…
 * 0 messages updated
    0 messages updated 0 messages updated 0 messages updated 
   0 messages updated 0 messages updated 0 messages updated 0 messages updated 0
   messages updated 0 messages updated 0 messages updated 0 messages updated 0 messages
   updated
 * I have seen you have helped several people with this issue. I have tried to follow
   the instructions but I have yet to have success. I am happy to share my site 
   info with you privately.
 * Sincerely,
 * Kristina
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-update-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Shamim Hasan](https://wordpress.org/support/users/shamim51/)
 * (@shamim51)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-14/#post-11214178)
 * Please follow step by step
 * 1. Backup your database first.
    2. delete `fep_db_version` option from db 3. 
   delete or rename any table starting with `PREFIX_fep_` 4. Then update to latest
   version of the plugin of not already 5. Then click “Proceed” when shows database
   update notice. Then start update. Wait until it finish.
 * Let me know.

Viewing 1 replies (of 1 total)

The topic ‘Cannot Update’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Shamim Hasan](https://wordpress.org/support/users/shamim51/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-14/#post-11214178)
 * Status: not resolved