Title: Cannot Update
Last modified: March 23, 2023

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# Cannot Update

 *  Resolved [brazenmedia](https://wordpress.org/support/users/brazenmedia/)
 * (@brazenmedia)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-update-23/)
 * Getting this message…I have tried automatic update and manual update. I checked
   with my web host (Host Gator) and they said the permissions were correct. Please
   advise:
 * The update cannot be installed because some files could not be copied. This is
   usually due to inconsistent file permissions. Public/SmartSlider3/Widget/Shadow/
   ShadowImage/Assets/shadow
 * Plugin update failed.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Laszlo](https://wordpress.org/support/users/laszloszalvak/)
 * (@laszloszalvak)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-update-23/#post-16589628)
 * Hi [@brazenmedia](https://wordpress.org/support/users/brazenmedia/)
 * As the error message states the problem is connected to that we couldn’t copy
   some of our files to your server for some reason. It is either a permission issue
   or maybe a firewall prevented the installation of that file.
 * Your server host should have an error log that contains all error messages happening.
   They should check that error log, and it will tell them what is the problem exactly.
   
   If they can not fix the problem, then you could download the .zip installer from
   our official plugin page:
    - [https://wordpress.org/plugins/smart-slider-3/](https://wordpress.org/plugins/smart-slider-3/)
 * and install that over FTP like we suggest here:
    - [https://smartslider.helpscoutdocs.com/article/1717-wordpress-installation#ftp](https://smartslider.helpscoutdocs.com/article/1717-wordpress-installation#ftp)
 * This way you could bypass some server specific limitations.
 * Best regards,
   Laszlo.

Viewing 1 replies (of 1 total)

The topic ‘Cannot Update’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Laszlo](https://wordpress.org/support/users/laszloszalvak/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-update-23/#post-16589628)
 * Status: resolved