Title: Cannot update
Last modified: August 13, 2025

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# Cannot update

 *  Resolved [webisro](https://wordpress.org/support/users/webisro/)
 * (@webisro)
 * [9 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-update-25/)
 * I am tring to update from 6.3.4 to 6.4.8 but i get the error “Update failed: 
   The package could not be installed.”. I amusing the plugin on a wordpress.com
   Business plan with WordPress 6.8.2.
 * Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Support [mialewp](https://wordpress.org/support/users/mialewp/)
 * (@mialewp)
 * [9 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-update-25/#post-18596777)
 * Hi [@webisro](https://wordpress.org/support/users/webisro/),
   Thanks for reaching
   out. It seems the license key is not activating on that site.As you are using
   pro version, please reach out to us via ninjateam.org/support, we will priority
   check it for you.Best regards,Mia

Viewing 1 replies (of 1 total)

The topic ‘Cannot update’ is closed to new replies.

 * ![](https://ps.w.org/filebird/assets/icon-128x128.gif?rev=2299145)
 * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/)
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 * 1 reply
 * 2 participants
 * Last reply from: [mialewp](https://wordpress.org/support/users/mialewp/)
 * Last activity: [9 months, 4 weeks ago](https://wordpress.org/support/topic/cannot-update-25/#post-18596777)
 * Status: resolved