Title: cannot update, cannot add plugins, cannot make changes in EDITOR
Last modified: August 21, 2016

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# cannot update, cannot add plugins, cannot make changes in EDITOR

 *  [ebmvp](https://wordpress.org/support/users/ebmvp/)
 * (@ebmvp)
 * [12 years ago](https://wordpress.org/support/topic/cannot-update-cannot-add-plugins-cannot-make-changes-in-editor/)
 * HI,
    I am at a lost trying to figure out why I cannot update my wordpress site
   to 3.9.1, ( i am using Twenty eleven, but also have ULTRA THEME, and TWENTY TEN)
 *  it says…Network Error (tcp_error) I entered the hostname, the FTP username and
   the FTP pw and i keep getting this message.
    I also cannot add plugins and keep
   getting this message…Downloading install package from [http://downloads.wordpress.org/plugin/nextgen-gallery.zip…](http://downloads.wordpress.org/plugin/nextgen-gallery.zip…)
 * Unpacking the package…
 * Installing the plugin…
 * Could not create directory. D:/Hosting/5840014/html/wp-content/plugins/nextgen-
   gallery/
 * Plugin install failed.
 * I also cannot make changes in EDITOR when I try to simply change POWERED BY WORDPRESS
   footer to DESIGNED BY …. i press UPDATE and nothing changes, none of the changes
   happen. it goes back to what was originally there. I cannot be the only person
   who has these same problems, please, help me figure this out. I have tried to
   do all of this on Twenty eleven theme, but also have ULTRA THEME, and TWENTY 
   TEN with no luck)
    many thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [kjodle](https://wordpress.org/support/users/kjodle/)
 * (@kjodle)
 * [12 years ago](https://wordpress.org/support/topic/cannot-update-cannot-add-plugins-cannot-make-changes-in-editor/#post-4926686)
 * It sounds like you may have permissions issues. Do you know how to check your
   directories’ permissions?
 *  Thread Starter [ebmvp](https://wordpress.org/support/users/ebmvp/)
 * (@ebmvp)
 * [12 years ago](https://wordpress.org/support/topic/cannot-update-cannot-add-plugins-cannot-make-changes-in-editor/#post-4926687)
 * In all honesty I do not, and could use a little guidance on how to change permissions.
   Thank you for your help!
 *  [kjodle](https://wordpress.org/support/users/kjodle/)
 * (@kjodle)
 * [12 years ago](https://wordpress.org/support/topic/cannot-update-cannot-add-plugins-cannot-make-changes-in-editor/#post-4926690)
 * You will need to use an FTP client (like FilZilla) to view those permissions,
   and make sure that they match what you see here:
 * [http://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress](http://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress)
 * As that page notes, this may vary a bit from host to host, so you may want to
   check with your host to see what they recommend or support.
 * This page will also be useful if security is a potential issue:
 * [http://codex.wordpress.org/Hardening_WordPress#File_Permissions](http://codex.wordpress.org/Hardening_WordPress#File_Permissions)
 * Here is a brief tutorial on using FileZilla to change permissions:
 * [http://www.dummies.com/how-to/content/how-to-change-file-permissions-using-filezilla-on-.html](http://www.dummies.com/how-to/content/how-to-change-file-permissions-using-filezilla-on-.html)
 * Even if you use a different FTP client, _most_ of work similarly.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘cannot update, cannot add plugins, cannot make changes in EDITOR’ is 
closed to new replies.

## Tags

 * [cannot create directory](https://wordpress.org/support/topic-tag/cannot-create-directory/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [kjodle](https://wordpress.org/support/users/kjodle/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/cannot-update-cannot-add-plugins-cannot-make-changes-in-editor/#post-4926690)
 * Status: not resolved

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