Title: Cannot update or delete
Last modified: August 30, 2016

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# Cannot update or delete

 *  [VEGANMOS](https://wordpress.org/support/users/veganmos/)
 * (@veganmos)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-or-delete/)
 * I updated the plug in yesterday and my site completely disappeared. I had my 
   host deactivate all my plugins and the site came back. However, when I went to
   reactivate Jetpack, I got this error: Update Failed: Could not remove the old
   plugin.
    When I try to delete it, I get this error: Plugin could not be deleted
   due to an error: Could not fully remove the plugin(s) jetpack/jetpack.php.
 * As it is not active, it does not appear in my dashboard, so I cannot access the
   setting to debug it or contact support.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * (@kraftbj)
 * Code Wrangler
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-or-delete/#post-6531396)
 * That error is suggesting that your server may have balked at some point during
   the update. Could you access your site’s file directory via FTP or your hosting
   company’s control panel, then delete the wp-content/plugins/jetpack folder? You
   should then be able to log into your site and reinstall Jetpack via Plugins->
   Add New.
 * Regarding the original failure, could you ask your hosting provider to help pull
   the error logs for your site. For a failure like what you describe, there should
   be something in the error log to help narrow down what actually caused the problem
   initially.
 * Cheers!

Viewing 1 replies (of 1 total)

The topic ‘Cannot update or delete’ is closed to new replies.

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## Tags

 * [update fail](https://wordpress.org/support/topic-tag/update-fail/)

 * 1 reply
 * 2 participants
 * Last reply from: [Brandon Kraft](https://wordpress.org/support/users/kraftbj/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-or-delete/#post-6531396)
 * Status: not resolved