Title: Cannot update PRO plugin
Last modified: August 27, 2024

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# Cannot update PRO plugin

 *  Resolved [Scholto Bos](https://wordpress.org/support/users/scholtobos/)
 * (@scholtobos)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-update-pro-pluin/)
 * Dear David,
 * I’m mailing with Vipul from MapSteps since June 28th and there’s still no solution
   for my poblem. Please see ticket QPK-LHMVX-580. I’m losing my trust and patience
   after two months of mailing and still not getting proper answers.
 * Maybe you can help me personally because your external support desk clearly cannot
   solve my problem.
 * Kind regards, Scholto
    -  This topic was modified 1 year, 9 months ago by [Scholto Bos](https://wordpress.org/support/users/scholtobos/).
    -  This topic was modified 1 year, 9 months ago by [Scholto Bos](https://wordpress.org/support/users/scholtobos/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-update-pro-pluin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [David Vongries](https://wordpress.org/support/users/davidvongries/)
 * (@davidvongries)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-update-pro-pluin/#post-17978494)
 * Hey Scholto,
 * I just had a look at your purchase records and it seems that you’ve placed your
   initial order on the 27th of April, 2023. After that, you’ve upgraded your license
   to the 5-site plan on January 31, 2024.
 * The final license key upgrade to the unlimited plan was made on March 13, 2024.
 * I have now extended your expiration date for the unlimited plan manually to match
   your most recent license key upgrade (+1 year of course). Your license should
   now be valid until March 13, 2025.
 * I wonder if this is a bug in the Easy Digital Downloads software that we’re using
   as the expiration date was updated successfully on your first license key upgrade–
   but not the second one.
 * I’ll definitely keep an eye on this.
 * Also, thank you for pinging me here. I’ve talked to Vipul about this a couple
   weeks back but the ticket must have gotten closed by accident from what I can
   see.
 * Everything should work as expected now. If not, please reply to this ticket 🙂
 * My apologies for the delay with this!
   If you have any further questions, please
   let me know.
 * Cheers,
   David
 *  Thread Starter [Scholto Bos](https://wordpress.org/support/users/scholtobos/)
 * (@scholtobos)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-update-pro-pluin/#post-17978540)
 * Hi David,
 * Thanks for your detailed explanation and help. I updated the PRO plugin on my
   websites and the problem is solved. You can close this ticket.
 * Have a nice day. Scholto

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot update PRO plugin’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-dashboard/assets/icon-256x256.png?rev=2859260)
 * [Ultimate Dashboard - Custom WordPress Dashboard](https://wordpress.org/plugins/ultimate-dashboard/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Scholto Bos](https://wordpress.org/support/users/scholtobos/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-update-pro-pluin/#post-17978540)
 * Status: resolved