Cannot update settings in Powerpress plugin

  • Resolved dfstegall

    (@dfstegall)


    7 years, 3 months ago

    I’m going insane!!! When I update anything in Powerpress > Feeds, I click “Save Changes” and get taken to an error page.

    Error page: http://www.thelandofdesire.com/wp-admin/admin.php?page=powerpressadmin_basic

    “This page isn’t working http://www.thelandofdesire.com didn’t send any data.
    ERR_EMPTY_RESPONSE”

    Here’s what I’ve done to troubleshoot:
    – I’ve deactivated every single plugin except PowerPress
    – I deleted the PowerPress folder from my website and reinstalled the plugin from the directory
    – I confirmed that my version of WordPress is up-to-date, as well as my themes
    – I reached out to my host to ask them to make sure WordPress was whitelisted for mod_security

    I’m using a custom theme, but I’ve used this theme for over two years and I’ve never had trouble updating PowerPress settings in the past. My theme is up-to-date. If the trouble is originating from the theme, I could reach out to the developers, but I don’t know what to ask them about.

    Until I can fix this, I can’t add a description to my podcast and my show won’t show up in Spotify. I’m losing out on a huge market right now, so it’s extremely high priority for me. Thank you for any help you can offer!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shawn

    (@shawnogordo)

    7 years, 3 months ago

    I’ve asked the Blubrry dev team to look at your post. A response will be posted here as soon as they’ve had a chance to look at it.

    Thread Starter dfstegall

    (@dfstegall)

    7 years, 3 months ago

    It appears to have resolved itself, and I’m now able to save changes to my settings. I have no idea what fixed the problem, it wasn’t working when I went to bed but it worked when I woke up. (shrug) Thank you for your help, I blame it on Second Person Magic!

    Plugin Support Shawn

    (@shawnogordo)

    7 years, 3 months ago

    Whatever the case, thanks for the update!

Viewing 3 replies - 1 through 3 (of 3 total)

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