Title: Cannot Update the Plugin
Last modified: September 23, 2024

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# Cannot Update the Plugin

 *  Resolved [gbucha](https://wordpress.org/support/users/gbucha/)
 * (@gbucha)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-update-the-plugin-8/)
 * I cannot update the plugin to the latest version, the account is associated with
   a person no longer with the company. How do I go about getting the plugin updates?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-update-the-plugin-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-update-the-plugin-8/#post-18032978)
 * Hi [@gbucha](https://wordpress.org/support/users/gbucha/)
 * I hope you’re well today!
 * Updating plugin doesn’t require any account unless you are using Pro version.
   Note though that we cannot support Pro version here. For a Pro version support
   please open support ticket with us at
 * [https://wpmudev.com](https://wpmudev.com)
 * —
 * However, if the plugin was in Pro version but you are trying to move to free 
   version instead:
 * 1. look into “Plugins -> All plugins” page and disable the WPMU DEV Dashboard
   plugin from there first
    2. if you don’t see it there, access your site’s WordPress
   install via FTP, cPanel “File Manager” or similar way and there:
 * – go to “/wp-content/plugins” page
    – find “wpmudev-updates” folder – and delete
   it – if there’s any cache on site or server – fully clear it
 * 3. that should be enough to turn plugin to free version but if it doesn’t:
    –
   go to “Forminator -> Settings -> Data” page – switch “Uninstallation” option 
   to “Preserve” – click “Save Settings” – go to “Plugins -> All plugins”, disable
   Forminator and delete it – then simply install and activate plugin again via 
   the “Plugins -> Add new” page.
 * Kind regards,
    Adam
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-update-the-plugin-8/#post-18057415)
 * Hi [@gbucha](https://wordpress.org/support/users/gbucha/),
 * Since we haven’t heard from you for a while. I’ll mark this thread as resolved
   for now. Please feel free to re-open this thread if you need any further assistance.
 * Kind Regards
   Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot Update the Plugin’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-update-the-plugin-8/#post-18057415)
 * Status: resolved