Title: Cannot Update Time Zone Data
Last modified: October 16, 2024

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# Cannot Update Time Zone Data

 *  Resolved [mrwweb](https://wordpress.org/support/users/mrwweb/)
 * (@mrwweb)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-update-time-zone-data/)
 * I have attempted numerous times to use the “Update Time Zone Data” button in 
   order to use the timezone features of the site.
 * Every time, the page immediately loads with the update progress bar complete 
   and says it has been successful. (When I click to leave the page, I briefly see
   the notice “A problem stopped the time zone update process from completing. Please
   refresh and try again.” in the place of the progress bar.) But upon going back
   to Events > Settings > Display > Date & Time, the button to update time zone 
   data is still there.
 * Things I have tried:
    - Deactivating all plugins and mu-plugins except The Events Calendar and enabling
      Twenty Twenty Four
    - Deleting all Draft Events (and emptying trash)
    - Deleting years of old Published Events (and emptying trash)
 * Doing these things with logging enabled shows no errors. I have tried these steps
   on both a local and staging environment with the same effect.
 * At this point, I’m at a total loss for how to debug or resolve this issue and
   would appreciate some additional recommendations.
    -  This topic was modified 1 year, 7 months ago by [mrwweb](https://wordpress.org/support/users/mrwweb/).
      Reason: added note about flash of error message
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-update-time-zone-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [tristan083](https://wordpress.org/support/users/tristan083/)
 * (@tristan083)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-update-time-zone-data/#post-18083914)
 * Hi [@mrwweb](https://wordpress.org/support/users/mrwweb/) ,
 * Thank you for reaching out.
 * Have you tried deactivating and reactivating The Evens Calendar plugin to see
   if that alleviates the situation?
 * I also recommend going through our [Working With Timezones](https://theeventscalendar.com/knowledgebase/working-with-time-zones/)
   knowledgebase article.
 *  Thread Starter [mrwweb](https://wordpress.org/support/users/mrwweb/)
 * (@mrwweb)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-update-time-zone-data/#post-18087175)
 * This seems to now be working correctly on our production site after deleting 
   Drafts and clearing the trash. I’m wondering if the staging site being behind
   an HTTP_AUTH login made the timezone information fail to load? Is that a known
   issue?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot Update Time Zone Data’ is closed to new replies.

 * ![](https://ps.w.org/the-events-calendar/assets/icon-256x256.gif?rev=2516440)
 * [The Events Calendar](https://wordpress.org/plugins/the-events-calendar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/the-events-calendar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/the-events-calendar/)
 * [Active Topics](https://wordpress.org/support/plugin/the-events-calendar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/the-events-calendar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/the-events-calendar/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mrwweb](https://wordpress.org/support/users/mrwweb/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-update-time-zone-data/#post-18087175)
 * Status: resolved