Title: Cannot update to latest version without getting error message
Last modified: September 22, 2021

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# Cannot update to latest version without getting error message

 *  Resolved [Mythical Dean](https://wordpress.org/support/users/timetomosey/)
 * (@timetomosey)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-to-latest-version-without-getting-error-message/)
 * With FTP, I have forced deactivated all of my plugins (including Meow Gallery(
   Pro), Meow Lightbox (Pro) and Media File Renamer). It seems to be “Media File
   Renamer” giving me the trouble. Once I activate this plugin I immediately get“
   There has been a critical error on this website. Please check your site admin
   email inbox for instructions.”
 * I’m using Media File Renamer together with Real Media Library and Real Physical
   Media.
 * I’m not sure why this is happening?
    -  This topic was modified 4 years, 8 months ago by [Mythical Dean](https://wordpress.org/support/users/timetomosey/).
    -  This topic was modified 4 years, 8 months ago by [Mythical Dean](https://wordpress.org/support/users/timetomosey/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Mythical Dean](https://wordpress.org/support/users/timetomosey/)
 * (@timetomosey)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-to-latest-version-without-getting-error-message/#post-14901127)
 * Follow up on my situation…
 * I always use backups through Cloudways. However, when I use previous backups (
   that have always previously worked), the Media File Renamer (Free) plugin will
   automatically update itself to the latest version (5.2.9) so I am not able to
   go back to the previous version (5.2.8) to test.
 * I’m not sure what has happened. I have been developing other things on my website(
   using Cludways backups) without any issues. Then all of a sudden I started getting
   the white screen “There has been a critical error on this website. Please check
   your site admin email inbox for instructions.” error message and unable to move
   forward until I go in and disable all plugins through FTP. Once I go back into
   WP Admin, I was able to pinpoint the issue with the Media File Renamer (Free)
   plugin. I can activate all my other plugins with no problem but as soon as I 
   update Media File Renamer (Free) – I get the same white screen error message.
 * I’m not sure what else to do at the moment. Maybe it’s on my end or maybe it’s
   the plugin, I’m just not sure. However, I think a new version of Media File Renamer(
   Free) was uploaded during this time so it makes me wonder.
 * Any help you can provide will be greatly appreciated.
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-to-latest-version-without-getting-error-message/#post-14903819)
 * I think the issue might be the same as other of my users experienced during these
   last 48 hours. I wrote a blog post here: [https://meowapps.com/php-fatal-error-licenser-missing/](https://meowapps.com/php-fatal-error-licenser-missing/).
   Does that fix it?
 *  Thread Starter [Mythical Dean](https://wordpress.org/support/users/timetomosey/)
 * (@timetomosey)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-to-latest-version-without-getting-error-message/#post-14903883)
 * Yes, following your “How to fix it?” on your blog post, resolved all the issues
   I was having.  Thank you so much for providing this! Take care.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [Mythical Dean](https://wordpress.org/support/users/timetomosey/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/cannot-update-to-latest-version-without-getting-error-message/#post-14903883)
 * Status: resolved