Title: Cannot update WordPress website
Last modified: March 5, 2025

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# Cannot update WordPress website

 *  [Eline](https://wordpress.org/support/users/enile/)
 * (@enile)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-website/)
 * Hello world!
 * I ran into two wordpress problems today.
 * When logged in at my wordpress dashboard, I noticed I cannot upload any images,
   I get the message: The uploaded file cannot be placed in the folder wp-content/
   uploads/2025/03 (translated from Dutch).
 * When opening my folders in Filezilla, the uploading goes perfectly, only it doesn’t
   show in the media overview of my wordpress environment.
 * I thought of updating the wordpress version. Right now it’s 6.3.2 and version
   6.7.2 is available. Only if I try to login with the FTP credentials I keep getting
   the message ”Cannot connect with server, check if the credentials are correct.”
   I tried all combinations possible, even contacted my host, with their help I 
   couldn’t login either. They said it must be a wordpress problem, since logging
   into Filezilla works fine.
 * Does this ring a bell with anyone? Does the uploading problem and the FTP login
   problem have the same cause? Thanks for your time.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-website/#post-18344627)
 * The connection via FTP has absolutely nothing to do with WordPress. FTP is a 
   service provided by your host. WordPress has no influence on this.
 * What exactly happens when you try to upload images? What message is displayed?
 * Please also take a look under Tools > Site Health to see if there is any message
   there.
 *  Thread Starter [Eline](https://wordpress.org/support/users/enile/)
 * (@enile)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-website/#post-18345669)
 * Hello Threadi, thanks for your message. My host then misinformed me about the
   FTP login.
 * The message I get when trying to upload images is: ”Het geüploade bestand kan
   niet verplaatst worden naar wp-content/uploads/2025/03” Which is Dutch for ”The
   uploaded file cannot be placed in the folder wp-content/uploads/2025/03”
 * When using Site Health I get diagnosis ”good”. With 5 recommendations:
    - WordPress update available
    - You can delete inactive plugins
    - You can delete inactive themes
    - Cannot get access to file system
    - Page cache is not detected but server reaction time is OK.
 * To solve all above I need to login with my FTP credentials, which it keeps saying
   is not correct. My host is Strato. Their FTP login works for filezilla, but not
   when trying to login into wordpress. It says: ”Connection failed to FTP-server
   ssh.strato.com:21”
 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-website/#post-18346076)
 * Your problem is this message:
 * > Cannot get access to file system
 * Apparently WordPress cannot write files and directories in the hosting. You need
   to clarify this with your hoster’s support.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot update WordPress website’ is closed to new replies.

## Tags

 * [FTP login](https://wordpress.org/support/topic-tag/ftp-login/)
 * [update](https://wordpress.org/support/topic-tag/update/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)
 * [wp-content](https://wordpress.org/support/topic-tag/wp-content/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [threadi](https://wordpress.org/support/users/threadi/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-website/#post-18346076)
 * Status: not resolved

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