Title: Cannot upload logo image Last modified: August 21, 2016 --- # Cannot upload logo image * Resolved [termel](https://wordpress.org/support/users/munger41/) * (@munger41) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/) * Hi, * I am using your fantastic theme (v 2.0.5), but it seems i cannot upload my logo image in the customization panel. It simply does nothing : when i click “Select a file…”, it opens a file chooser window, but opening a file does nothing. Alternatively, if i drag and drop a file, nothing occurs. * Can you please help ? Thank you very much Viewing 9 replies - 1 through 9 (of 9 total) * [Tareq](https://wordpress.org/support/users/worthingtech/) * (@worthingtech) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4601942) * Upload you image into the Media Library first * Media -> Add New * Then when you go into your customisation panel you can choose a file from your media library instead of uploading. * Thread Starter [termel](https://wordpress.org/support/users/munger41/) * (@munger41) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602052) * Thank you Tareq for your answer! My image is already in my library, but i have no possibility to choose from it in customization panel, the link select a file opens directly a local browser, no way to get it from media library. Can you explain where i can take the logo from image library please ? * Theme Author [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * (@bassjobsen) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602118) * Hi, * Thanks for using JBST in the first place, and thanks again for posting your issue, this helps me to make JBST better. * Unfortunately i found this issue before: [https://github.com/bassjobsen/jamedo-bootstrap-start-theme/issues/74](https://github.com/bassjobsen/jamedo-bootstrap-start-theme/issues/74) * Most problem are related to file rights although it still seems useful to get a message about what’s wrong. * Solution for uploading images (check the rights of your upload folders); chmod 0777 wp-contents/uploads/ or chmod -R 0777 wp-contents/uploads/ * Could you check the above and let me know this will fix your issue? Thanks * Theme Author [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * (@bassjobsen) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602119) * [@munger41](https://wordpress.org/support/users/munger41/) thank you too, for your suggestion. To logo upload uses WP_Customize_Image_Control ([http://codex.wordpress.org/Class_Reference/WP_Customize_Image_Control](http://codex.wordpress.org/Class_Reference/WP_Customize_Image_Control)) AFAIK this function does not allow to use files from the media library. * Thread Starter [termel](https://wordpress.org/support/users/munger41/) * (@munger41) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602135) * Thanks for your quick answers guys, but changing the rights on directory does not change anything. I tried several browsers as well, the behavior is still the same… * Theme Author [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * (@bassjobsen) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602144) * Well that’s a pity. Thanks for reporting back. * Could you send me a copy of the logo file you tried to upload? (bass@w3masters. nl) so i could test it. * Which version of WordPress do you use? And do you use JBST with a child theme? I will try to setup a test. Thanks. * Theme Author [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * (@bassjobsen) * [12 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602146) * If possible could you also try to set * > define(‘WP_DEBUG’, true); * in wp-config.php and / or install [http://wordpress.org/extend/plugins/debug-bar/](http://wordpress.org/extend/plugins/debug-bar/) to see if there are any errors when uploading, thanks! * Thread Starter [termel](https://wordpress.org/support/users/munger41/) * (@munger41) * [12 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602217) * Thank you. I use WP 3.8 and JBST directly without child theme. define(‘WP_DEBUG’, true); is set and debug bar installed (but debug bar disappears when customizing theme apparently – so no error show up) i ‘ve just sent you my image by mail, thank you for testing * Theme Author [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * (@bassjobsen) * [12 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602224) * i mailed you back 🙂 * I didn’t release the customizer use ajax to update (so the debug plugin don’t give you a message). * You can debug it with firebug, i don’t have any idea if your familiar which such stuff? you can find the response of the logo upload in the response of /wp-admin/ async-upload.php Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Cannot upload logo image’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/jbst/2.1.0/screenshot.png) * JBST * [Support Threads](https://wordpress.org/support/theme/jbst/) * [Active Topics](https://wordpress.org/support/theme/jbst/active/) * [Unresolved Topics](https://wordpress.org/support/theme/jbst/unresolved/) * [Reviews](https://wordpress.org/support/theme/jbst/reviews/) ## Tags * [image](https://wordpress.org/support/topic-tag/image/) * [logo](https://wordpress.org/support/topic-tag/logo/) * [upload](https://wordpress.org/support/topic-tag/upload/) * 9 replies * 3 participants * Last reply from: [bassjobsen](https://wordpress.org/support/users/bassjobsen/) * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-logo-image/#post-4602224) * Status: resolved