Additional Information:
I have attempted the following troubleshooting steps:
- Reinstalling the Jetpack and VideoPress plugins
- Rolling back both the plugin and WordPress
- Disconnecting and reconnecting the Jetpack account
However, when attempting to upload a video via post creation, the process halts at 100%, accompanied by the error message “Uncaught ReferenceError: error is not defined” in …/wp-content/plugins/jetpack/_inc/build/videopress/js/videopress-uploader.min.js?ver=13.2.2.
During this process, the plugin sends a request to: https://public-api.wordpress.com/rest/v1.1/sites/79397925/media/new?locale=it_IT
The response received is a 200 status code with an empty media array: {“media”:[]}.
Ciao @giancolaweb,
I’m sorry to hear about the trouble, but thanks for reaching out. From the info you shared, I suspect something might be off with the Jetpack connection.
Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.
Grazie!
I see you have already sent out an email: I will mark this thread as solved then.
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This reply was modified 2 years, 2 months ago by
Stef (a11n).
