Title: Cannot use PrivateContent
Last modified: December 27, 2021

---

# Cannot use PrivateContent

 *  Resolved [javierrosado](https://wordpress.org/support/users/javierrosado/)
 * (@javierrosado)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/)
 * First of all, I didn’t provide link to the page because it is password protected
   while in development. If you feel it is necessary I will deactivate the password-
   protected under construction plugin.
 * I have different portals being hosted as under the main domain of coaliciondecoaliciones.
   org as add-on domains. I am having problem with coaccesopr.org which is an add-
   on domain and as such it seems to be sharing the same wordpress directory structure(
   not the database) as the main site.
 * I purchased a new Extended License plugin for this new add-on domain coaccesopr.
   org and when I attempted to upload it, WP notified that the plugin is already
   there. I canceled the installation and realized the plugin is listed in my Plugins
   list even though I didn’t finish uploading it for this domain. I activated it,
   but even though it shows as Active, I cannot see in the menu.
 * However, I can see it and it is working perfectly in the WP menu of the main 
   site.
 * How can I solve this? I wouldn’t want them to be mixed-up.
 * I am using WP 5.8.2 and the whole installation and plugins are fully updated.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Aldo Latino](https://wordpress.org/support/users/aldolat/)
 * (@aldolat)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15194661)
 * You are using another plugin, not hosted in wordpress.org repository.
 * Private Content, hosted on wordpress.org, doesn’t have any purchasable License.
 * I think you are using Private Content from CodeCanyon.
 *  Thread Starter [javierrosado](https://wordpress.org/support/users/javierrosado/)
 * (@javierrosado)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15197811)
 * Hi, thanks for replying.
 * I purchased the license, and yes, the download link was from CodeCanyon, but 
   it says you are the author and the support link takes me here.
 * How do I get support for this purchased version?
 *  Plugin Author [Aldo Latino](https://wordpress.org/support/users/aldolat/)
 * (@aldolat)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15197913)
 * Hello,
    I am not the author of the plugin you’re using. I don’t know why you 
   see a link that takes you here.
 * I think that the link for support is this:
    [https://codecanyon.net/item/privatecontent-multilevel-content-plugin/1467885/support](https://codecanyon.net/item/privatecontent-multilevel-content-plugin/1467885/support)
 *  Thread Starter [javierrosado](https://wordpress.org/support/users/javierrosado/)
 * (@javierrosado)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15197931)
 * I’ll follow that link, but it is a shame I cannot post an embedded image here
   to show you the plugin information where it shows your name.
 * The description reads “Display a portion of a post content only to users of a
   specific role or to a single or multiple users.” version 6.4.1, Author: Aldo 
   Latino, [https://wordpress.org/plugins/private-content/](https://wordpress.org/plugins/private-content/).
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15198082)
 * > How do I get support for this purchased version?
 * Not here.
 * For pro or commercial product support please contact the developer directly on
   their site. This includes any pre-sales topics as well.
 * [https://support.lcweb.it/](https://support.lcweb.it/)
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot use PrivateContent’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/private-content_924d8c.svg)
 * [Private Content](https://wordpress.org/plugins/private-content/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/private-content/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/private-content/)
 * [Active Topics](https://wordpress.org/support/plugin/private-content/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/private-content/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/private-content/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cannot-use-privatecontent/#post-15198082)
 * Status: resolved