Can't Access Dashboard

  • appalachiantrailgirl

    (@appalachiantrailgirl)


    11 years, 3 months ago

    Hello, I’ve been having trouble with my website for a few weeks now, appalachiantrailgirl.com

    The problem started when I switched my hosting to SiteGround about three weeks ago.

    First of all, I can’t see my website on my own computer. It gives me an error of “403 Forbidden You don’t have permission to access/ on this server.” I can see it when I use other computers or use a proxy on my own. I did switch to a Mac a few weeks ago, but the I had the same issue with the previous computer I used.

    Secondly, I can’t access my dashboard. This issue began about a week ago. I login to my wordpress account and it takes me to a dashboard. However, this dashboard is outdated to before I switched hosts. I have to click on “switch sites”. My website is listed twice under my account. I’m not sure why. When I try to go to the dashboard of my current site, it gives me a message of “cannot connect to server.”

    I have tried contacting my hosting company about this, and they tell me that everything is find on their end and basically they can’t help me. I have tried logging in on different computers, switching wifi networks, switching browsers, and clearing my caches. Nothing seems to work.

    Does anyone know if this is a hosting issue? Should I switch hosts again? Is this a WordPress specific issue?

    Thanks for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • papakia

    (@papakia)

    11 years, 3 months ago

    It seems though the config.php file may have the wrong info about the database connection information. Or it could be a problem with the database system itself, users not set up/incorrect. Or possibly file permissions not set correctly.

    The problem is it could be a number of things! Without looking at the system as a whole it’s pretty difficult to target the issue. I suggest you firstly check your config.php file in your WordPress installation and check that the database connection information is correct and go from there.

    [Moderated – Please don’t use these forums to solicit business.]

    papakia

    (@papakia)

    11 years, 3 months ago

    Looking at your admin side it looks like your database connection settings in your config.php are definitely wrong.

Viewing 2 replies - 1 through 2 (of 2 total)

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