Do you have access to the server error logs?
SI
(@santanainniss)
Hi there– happy to try and help with this.
Have you tried access your dashboard on multiple browsers? For example Safari, Chrome, Firefox? Have you tried in an incognito tab/private browsing window?
Thank you!
Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.
Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/
You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you cannot access wp-admin, there are other ways to deactivate plugins: https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
Thank you for your suggestions.
I have tried different browsers with same results.
I tried to disable plug-ins but had no success with that changing anything.
I am not a true web design person and tried to access error logs, but I can’t figure out how to do that or how to access source code to edit it.
Not sure what a an incognito tab/private browsing window is – sorry I know I’m not tech savvy enough to figure this out. I made need to get some professional help.
Have you contacted your hosting tech support? They may be able to help.
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