Can’t access dashboard after “Clear cache”

Resolved eminems
(@eminems)

7 years ago

Hi,

I am in big troubles with W3tc and my wordpress.
I did a “Clear all caches” in W3TC yesterday, and all of a sudden I was logged out the admin, and all the pages of the website were empty, only header & footer are displaying now!

Every time i try to log in to the admin, it tells me I have the wrong password. I went to PHP admin and changed manually the password :but no luck, still “wrong password”.

When I have W3TC activated : login page error is “wrong password”
When I have W3TC deleted from server/deactivated : login page error is “wrong password fot XXXX username. Reset password?”
I did the reset password, received the email, changed it, but still no luck.
I forgot to say that I deactivated W3TC manually from the server following the dozens of tuto I found for this on the internet, so I did it well (deleting the right files/folders and lines in wp-config, htaccess…), I deleted/renamed everything that is necessary to delete W3TC, but no luck after this.

I had Wordfence activated, so deactivated it.
I deactivated all plugins, themes, but no luck.
Wordpress + Woocommerce were up to date.
I can’t think of anything I haven’t tried to do.

My problem is : I can’t access my dashboard anymore after a clear cache !

Please help me I have tried everything for the past 24 hours!
Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor Marko Vasiljevic
(@vmarko)

7 years ago

Hello,

Make sure to delete the following in your wp-content folder:
1. Cache folder
2. w3tc-config folder
3. upgrade folder
4. advanced-cache.php
5. object-cache.php
6. db-cache.php
Can you please share the content of your .htaccess
Also, are you using any other caching solution?

Thread Starter eminems
(@eminems)

7 years ago

Hi,
Thanks for your answer!
I deleted all those files/folders.

I cleaned the htaccess from everything, here is what I use now (and still no luck) :

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

I am not using any other caching plugin
but
I am using Enfold theme, and there is a “Performance” section where I activated the “CSS and Javascript file merging and compression” (but not sure that it could cause an issue on the login…)

Thank a lot

Plugin Contributor Marko Vasiljevic
(@vmarko)

7 years ago

Hello,
Have you checked with your host to see if there are any issues on their end?

Thread Starter eminems
(@eminems)

7 years ago

Hi,
Thanks.
I checked with them, nothing on their end after their investigation.

I had to use my last save and restore wordpress files, and now I can login!
I don’t know how a simple “clear cache” caused that, still a mystery and weird…

Plugin Contributor Marko Vasiljevic
(@vmarko)

7 years ago

Hello
Have you re-installed W3 Total Cache and if so, any changes?
Are you using any other caching solution or maybe server-side caching?

Viewing 5 replies - 1 through 5 (of 5 total)

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