Title: Can't access dashboard index – error code
Last modified: August 20, 2016

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# Can't access dashboard index – error code

 *  [ColumbiaWebDev](https://wordpress.org/support/users/prfctgdess/)
 * (@prfctgdess)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cant-access-dashboard-index-error-code/)
 * I have a client who moved from one host to another (I wasn’t involved initially),
   and I’m getting a strange error. If I try to access the wp-admin dashboard, I
   get this error:
 * > Warning: require_once(/home/content/33/10669333/html/wp-admin/wp-includes/load.
   > php) [function.require-once]: failed to open stream: No such file or directory
   > in /home/content/33/10669333/html/wp-admin/wp-load.php on line 48
   > Fatal error: require_once() [function.require]: Failed opening required ‘/home/
   > content/33/10669333/html/wp-admin/wp-includes/load.php’ (include_path=’.:/usr/
   > local/php5_3/lib/php’) in /home/content/33/10669333/html/wp-admin/wp-load.php
   > on line 48
 * Here’s the strange thing – this error shows if I go to
    [http://www.mysitehere.com/wp-admin](http://www.mysitehere.com/wp-admin)
 * But if I go to a more internal link, something like
    [http://www.mysitehere.com/wp-admin/plugins.php](http://www.mysitehere.com/wp-admin/plugins.php)
   then I can access the dashboard just fine. And the site itself at [http://www.mysitehere.com](http://www.mysitehere.com)
   appears to be functioning properly.
 * Any ideas what might be causing the issue with the index page to the dashboard?
   Could it be a PHP error/misconfiguration on the new host? really just looking
   for some tips on how to go about troubleshooting this one. TIA!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/)
 * (@rajeshsoni)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cant-access-dashboard-index-error-code/#post-3557737)
 * Try renaming wp-content/plugins to something else (temporarily)?
 *  [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/)
 * (@rajeshsoni)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cant-access-dashboard-index-error-code/#post-3557738)
 * /home/content/33/10669333/html/wp-admin/wp-includes/load.php should be loading
   from /home/content/33/10669333/html/wp-includes/load.php
 * There’s definitely some misconfiguration.
 *  Thread Starter [ColumbiaWebDev](https://wordpress.org/support/users/prfctgdess/)
 * (@prfctgdess)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/cant-access-dashboard-index-error-code/#post-3557837)
 * I figured it is some sort of problem/misconfiguration from the move, maybe in
   the wp-config file or the rewrite rules. Which files EXACTLY are specific to 
   the WordPress installation/configuration server? Is it just .htaccess and wp-
   config.php? I thought of re-uploading all the files from a fresh install, but
   I want to make sure I don’t screw up the configuration, since I’m having to do
   all this on a live site. 🙁

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can't access dashboard index – error code’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [ColumbiaWebDev](https://wordpress.org/support/users/prfctgdess/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/cant-access-dashboard-index-error-code/#post-3557837)
 * Status: not resolved

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