Title: Can’t access file! Last modified: September 7, 2019 --- # Can’t access file! * Resolved [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/) * Hi. I’ve uploaded pdf on the same domain and checked with https & http to make sure that it’s not on different protocol. * It says on the plugin Cannot access file! [https://www.visible.my/wp-content/uploads/2019/09/pet-film-banner-specification_130319104219.pdf](https://www.visible.my/wp-content/uploads/2019/09/pet-film-banner-specification_130319104219.pdf) * The file link could be open like normal in a separate window. * I’ve contacted my hosting company and they said, “As per checking, we had tried to disable the WAF and several server settings in order to rectify the issues but it seems like the errors still persist. * Therefore, may request user to check with the plugin support as the links provided and request them to provide alternative solution on your side as we could believe there might internal issues with the plugin which not be supported by the CORBS from their end.” * May I know what should I do to get it to work? * Thanks In Advance. Please help. 🙁 - This topic was modified 6 years, 7 months ago by [wanbangong](https://wordpress.org/support/users/wanbangong/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-access-file%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/) * (@deip) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908491) * Hi, * You are using another plugin that uses similar libraries to work with, but different versions. Maybe due to conflict. Have you tried disabling the interactive flipbook? * Also, there is an error from the plugin. [https://www.visible.my/wp-content/plugins/interactive-3d-flipbook-powered-physics-engine/assets/templates/default-book-view.html](https://www.visible.my/wp-content/plugins/interactive-3d-flipbook-powered-physics-engine/assets/templates/default-book-view.html) * Do let me know if it works after disabling the other flipbook plugin. I am sure you are testing these plugins and won’t be using both in your site. * Best, DearHive * Thread Starter [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908515) * Hi deip, * Thank you for your prompt response. I’ve just deactivated all the other flipbook plugin now. Same error occurs and download link pop up by itself now. Please check and help. 🙁 * Thanks in advance. * Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/) * (@deip) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908525) * Hi, It’s working now. * The download is popping up because you might have IDM, or other quirky download managers, which hijacks browsers and interrupts file access. You have chosen to install such software on your computer, so it’s obvious to have interference. * Thanks for this info, we will look into the compatibility issue with another flipbook plugin as it’s necessary to avoid this situation in future. * Best, DearHive - This reply was modified 6 years, 7 months ago by [Deepak Ghimire](https://wordpress.org/support/users/deip/). * Thread Starter [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908556) * Hi deip, * Yes, I’ve IDM installed. I’ve disabled it and it’s working. Great help. Thank you and much appreciated. * However, I would like to prevent the same thing happen to visitor that has IDM installed. I can’t ask them to disable it just to visit my site nor I would like them to have a downloaded copy. What should I do? * Unrelated question. Is it possible to link the short code to a photo. Let’s say I want to put 4 different pdf onto one same page. Having 4 grey boxes looks odd. So is it possible to put 4 image and each will link to different booklet shortcode and reader pop up when clicked? * 🙂 - This reply was modified 6 years, 7 months ago by [wanbangong](https://wordpress.org/support/users/wanbangong/). * Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/) * (@deip) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908566) * Hi, * I understand your concern, but installing such software is a customer choice. It’s just like installing a hack we can’t do much towards that. Even google’s youtube videos get hijacked by such plugins. Our plugin provides a viewer to read PDF files. securing PDF is totally different domain. * Your PDF is just one page, use an image instead. That won’t get downloaded automatically. * Second question: Use lightbox shortcode. that is what you are looking for. It will be similar to [https://dearflip.com/flipbook-examples/](https://dearflip.com/flipbook-examples/) * Best, DearHive - This reply was modified 6 years, 7 months ago by [Deepak Ghimire](https://wordpress.org/support/users/deip/). * Thread Starter [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908580) * Dear deip, * Thank you so much. You’ve been a great help. 🙂 Have a pleasant day ahead. * Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/) * (@deip) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908585) * Glad, I could help. * I am marking this thread as resolved Fee free to leave a review, [https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/reviews/?filter=5](https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/reviews/?filter=5) * Best, DearHive * Thread Starter [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908595) * Dear Deip, * Sorry. One more question. In order to use lightbox shortcode, I would have to install a lightbox plugin right? * Plugin Author [Deepak Ghimire](https://wordpress.org/support/users/deip/) * (@deip) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908605) * No, It’s inbuilt, * In the shortcode section, see there are shortcodes generated from each flipbook. use the shortcode under thumb tab. * It’s in the top right section of the flipbook post. * It’s like: [dflip id=”99″ type=”thumb”][/dflip] * Also, add a thumbnail in the select thumb field. type=”thumb” does the trick. * Best * Thread Starter [wanbangong](https://wordpress.org/support/users/wanbangong/) * (@wanbangong) * [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908693) * Ahhhh. I didn’t notice that few option! Great help. Thank you again. Much appreciated. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Can’t access file!’ is closed to new replies. * ![](https://ps.w.org/3d-flipbook-dflip-lite/assets/icon-128x128.gif?rev=3175518) * [Dear Flipbook - PDF Flipbook, 3D Flipbook, PDF embed, PDF viewer](https://wordpress.org/plugins/3d-flipbook-dflip-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/3d-flipbook-dflip-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/) * [Active Topics](https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/3d-flipbook-dflip-lite/reviews/) * 10 replies * 2 participants * Last reply from: [wanbangong](https://wordpress.org/support/users/wanbangong/) * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/cant-access-file/#post-11908693) * Status: resolved