Title: Can’t access plugin Last modified: May 19, 2022 --- # Can’t access plugin * Resolved [jake12293](https://wordpress.org/support/users/jake12293/) * (@jake12293) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/) * Everytime I click on it, it jumps to settings and gets stuck buffering, any help would be appreciated. thanks. Viewing 5 replies - 1 through 5 (of 5 total) * [nathvi V. a11n](https://wordpress.org/support/users/nathvi/) * (@nathvi) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15661794) * Hi [@jake12293](https://wordpress.org/support/users/jake12293/) * I’d be glad to help you get this sorted. * * Are you getting any particular error message? * Can you list the steps you are following to replicate what you describe? * I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select“ Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response. * Once we have that information, we’ll be in a better place to help. * Thread Starter [jake12293](https://wordpress.org/support/users/jake12293/) * (@jake12293) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15662029) * Hi, * thank you for your response, here is the report: * ``` ### WordPress Environment ### WordPress address (URL): https://energywisebrand.com Site address (URL): https://energywisebrand.com WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.5.1 WC Database Prefix: wphc_ Total Database Size: 73.67MB Database Data Size: 66.44MB Database Index Size: 7.23MB wphc_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB wphc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphc_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wphc_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wphc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + 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Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphc_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphc_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 145 carousels: 30 customize_changeset: 19 elementor_library: 1 gotmls_quarantine: 25 nav_menu_item: 70 oembed_cache: 1 page: 16 post: 4 product: 2 revision: 120 shop_coupon: 16 shop_order: 109 shop_order_refund: 8 slides: 42 testimonial: 7 testimonial_rotator: 1 testimonials: 16 wp_global_styles: 1 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (30) ### AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.14.7 All-in-One WP Migration: by ServMask – 7.59 Bluehost: by Bluehost – 2.10.0 Contact Form 7: by Takayuki Miyoshi – 5.5.6.1 Cost of Goods for WooCommerce: by WPFactory – 2.5.6 Free Shipping Badge: by Cvijetin Maletic – 1.1.2 Google Listings and Ads: by 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #9398 - /shop/ Basket: #4378 - /cart/ Checkout: #4380 - /checkout/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #4361 - /terms-of-service/ ### Theme ### Name: Storefront Child Version: 1.0 Author URL: http://woocommerce.com Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 4.1.0 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: storefront-child/woocommerce/archive-product.php storefront-child/woocommerce/auth/footer.php storefront-child/woocommerce/auth/form-grant-access.php storefront-child/woocommerce/auth/form-login.php storefront-child/woocommerce/auth/header.php storefront-child/woocommerce/cart/cart-empty.php storefront-child/woocommerce/cart/cart-item-data.php storefront-child/woocommerce/cart/cart-shipping.php storefront-child/woocommerce/cart/cart-totals.php storefront-child/woocommerce/cart/cart.php storefront-child/woocommerce/cart/cross-sells.php storefront-child/woocommerce/cart/proceed-to-checkout-button.php storefront-child/woocommerce/cart/shipping-calculator.php storefront-child/woocommerce/checkout/cart-errors.php storefront-child/woocommerce/checkout/form-billing.php storefront-child/woocommerce/checkout/form-checkout.php storefront-child/woocommerce/checkout/form-coupon.php storefront-child/woocommerce/checkout/form-login.php storefront-child/woocommerce/checkout/form-shipping.php storefront-child/woocommerce/checkout/order-receipt.php storefront-child/woocommerce/checkout/payment-method.php storefront-child/woocommerce/checkout/payment.php storefront-child/woocommerce/checkout/terms.php storefront-child/woocommerce/checkout/thankyou.php storefront-child/woocommerce/content-product-cat.php storefront-child/woocommerce/content-product.php storefront-child/woocommerce/content-single-product.php storefront-child/woocommerce/content-widget-price-filter.php storefront-child/woocommerce/content-widget-product.php storefront-child/woocommerce/content-widget-reviews.php storefront-child/woocommerce/emails/admin-cancelled-order.php storefront-child/woocommerce/emails/admin-failed-order.php storefront-child/woocommerce/emails/admin-new-order.php storefront-child/woocommerce/emails/customer-completed-order.php storefront-child/woocommerce/emails/customer-invoice.php storefront-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 storefront-child/woocommerce/emails/customer-note.php storefront-child/woocommerce/emails/customer-on-hold-order.php storefront-child/woocommerce/emails/customer-processing-order.php storefront-child/woocommerce/emails/customer-refunded-order.php storefront-child/woocommerce/emails/customer-reset-password.php storefront-child/woocommerce/emails/email-customer-details.php storefront-child/woocommerce/emails/email-downloads.php storefront-child/woocommerce/emails/email-footer.php storefront-child/woocommerce/emails/email-header.php storefront-child/woocommerce/emails/email-order-details.php storefront-child/woocommerce/emails/email-order-items.php storefront-child/woocommerce/emails/email-styles.php storefront-child/woocommerce/emails/plain/admin-cancelled-order.php storefront-child/woocommerce/emails/plain/admin-failed-order.php storefront-child/woocommerce/emails/plain/admin-new-order.php storefront-child/woocommerce/emails/plain/customer-completed-order.php storefront-child/woocommerce/emails/plain/customer-invoice.php storefront-child/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 storefront-child/woocommerce/emails/plain/customer-note.php storefront-child/woocommerce/emails/plain/customer-on-hold-order.php storefront-child/woocommerce/emails/plain/customer-processing-order.php storefront-child/woocommerce/emails/plain/customer-refunded-order.php storefront-child/woocommerce/emails/plain/customer-reset-password.php storefront-child/woocommerce/emails/plain/email-customer-details.php storefront-child/woocommerce/emails/plain/email-downloads.php storefront-child/woocommerce/emails/plain/email-order-details.php storefront-child/woocommerce/global/breadcrumb.php storefront-child/woocommerce/global/form-login.php storefront-child/woocommerce/global/quantity-input.php storefront-child/woocommerce/global/sidebar.php storefront-child/woocommerce/global/wrapper-end.php storefront-child/woocommerce/global/wrapper-start.php storefront-child/woocommerce/loop/add-to-cart.php storefront-child/woocommerce/loop/loop-end.php storefront-child/woocommerce/loop/loop-start.php storefront-child/woocommerce/loop/no-products-found.php storefront-child/woocommerce/loop/orderby.php storefront-child/woocommerce/loop/pagination.php storefront-child/woocommerce/loop/price.php storefront-child/woocommerce/loop/rating.php storefront-child/woocommerce/loop/result-count.php storefront-child/woocommerce/loop/sale-flash.php storefront-child/woocommerce/myaccount/dashboard.php storefront-child/woocommerce/myaccount/downloads.php storefront-child/woocommerce/myaccount/form-add-payment-method.php storefront-child/woocommerce/myaccount/form-edit-account.php storefront-child/woocommerce/myaccount/form-edit-address.php storefront-child/woocommerce/myaccount/form-login.php storefront-child/woocommerce/myaccount/form-lost-password.php storefront-child/woocommerce/myaccount/form-reset-password.php storefront-child/woocommerce/myaccount/lost-password-confirmation.php storefront-child/woocommerce/myaccount/my-account.php storefront-child/woocommerce/myaccount/my-address.php storefront-child/woocommerce/myaccount/my-downloads.php storefront-child/woocommerce/myaccount/my-orders.php storefront-child/woocommerce/myaccount/navigation.php storefront-child/woocommerce/myaccount/orders.php storefront-child/woocommerce/myaccount/payment-methods.php storefront-child/woocommerce/myaccount/view-order.php storefront-child/woocommerce/notices/error.php storefront-child/woocommerce/notices/notice.php storefront-child/woocommerce/notices/success.php storefront-child/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 6.5.0 storefront-child/woocommerce/order/order-again.php storefront-child/woocommerce/order/order-details.php storefront-child/woocommerce/order/order-downloads.php storefront-child/woocommerce/order/tracking.php storefront-child/woocommerce/product-searchform.php storefront-child/woocommerce/single-product/add-to-cart/external.php storefront-child/woocommerce/single-product/add-to-cart/simple.php storefront-child/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 storefront-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php storefront-child/woocommerce/single-product/add-to-cart/variation.php storefront-child/woocommerce/single-product/meta.php storefront-child/woocommerce/single-product/photoswipe.php storefront-child/woocommerce/single-product/price.php storefront-child/woocommerce/single-product/product-attributes.php storefront-child/woocommerce/single-product/product-image.php storefront-child/woocommerce/single-product/product-thumbnails.php storefront-child/woocommerce/single-product/rating.php storefront-child/woocommerce/single-product/related.php storefront-child/woocommerce/single-product/review-meta.php storefront-child/woocommerce/single-product/review-rating.php storefront-child/woocommerce/single-product/review.php storefront-child/woocommerce/single-product/sale-flash.php storefront-child/woocommerce/single-product/share.php storefront-child/woocommerce/single-product/short-description.php storefront-child/woocommerce/single-product/stock.php storefront-child/woocommerce/single-product/tabs/additional-information.php storefront-child/woocommerce/single-product/tabs/description.php storefront-child/woocommerce/single-product/tabs/tabs.php storefront-child/woocommerce/single-product/title.php storefront-child/woocommerce/single-product/up-sells.php storefront-child/woocommerce/single-product-reviews.php storefront-child/woocommerce/single-product.php storefront-child/woocommerce/taxonomy-product-cat.php storefront-child/woocommerce/taxonomy-product-tag.php storefront-child/woocommerce/content-product_cat.php storefront-child/woocommerce/taxonomy-product_cat.php storefront-child/woocommerce/taxonomy-product_tag.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://energywisebrand.com Subscriptions Template Theme Overrides: storefront-child/woocommerce/emails/email-order-details.php storefront-child/woocommerce/emails/plain/email-order-details.php Subscription Statuses: – WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No ### Store Setup ### Country / State: United States (US) — Florida ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments tokenization add_payment_method PayPal Standard: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ❌ No Revolut Gateway - Revolut Pay: products refunds ### WooCommerce Payments ### Version: 4.1.0 Connected to WPCOM: Yes Blog ID: 206871274 Account ID: acct_1L18hb2H9dUFaRMk ### Action Scheduler ### Complete: 2,833 Oldest: 2022-04-19 18:22:23 +0100 Newest: 2022-05-19 22:50:18 +0100 Pending: 11 Oldest: 2022-05-19 23:00:18 +0100 Newest: 2022-05-26 09:49:18 +0100 ### Status report information ### Generated at: 2022-05-19 22:54:32 +01:00 ``` * Thread Starter [jake12293](https://wordpress.org/support/users/jake12293/) * (@jake12293) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15663070) * I click ‘google listing and ads’ on the left panel in wordpress, it goes to load up dashboard but then quickly reverts to the settings tab and stays stuck on buffer. The specific path it reverts to is: * [https://notmysite.com/wp-admin/admin.php?page=wc-admin&subpath=%2Freconnect-google-account&path=%2Fgoogle%2Fsettings](https://notmysite.com/wp-admin/admin.php?page=wc-admin&subpath=%2Freconnect-google-account&path=%2Fgoogle%2Fsettings) * [habusarhan](https://wordpress.org/support/users/habusarhan/) * (@habusarhan) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15665300) * I have the same problem * Plugin Support [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15668209) * Hi [@jake12293](https://wordpress.org/support/users/jake12293/), * That is odd. I’m sorry to hear of your difficulties on setting up the plugin. * It sounds like an option (gla_redirect_to_onboarding) might not be being set correctly due to the site system environment or caching. * If you have any caching plugin active, please deactivate it for now and try the recommendation here to see if you can connect, finally: * – [https://github.com/woocommerce/google-listings-and-ads/issues/486#issuecomment-861451332](https://github.com/woocommerce/google-listings-and-ads/issues/486#issuecomment-861451332) * Let us how that goes. * [@habusarhan](https://wordpress.org/support/users/habusarhan/) , We’d like to assist you, but we kindly request that you create a new thread here – [https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0) * In the new thread: * Add a link to this thread so that we can locate your initial query * Share with us more details about the error, such as a screenshot of the“ blocked” page(s). You can use snipboard.io to share the screenshot(s). * Assist with us the recent fatal error logs – you can find these by going to `WooCommerce → Status → Logs` then change the dropdown to view the most recent fatal error logs. * We’ll be happy to assist further. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Can’t access plugin’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 5 replies * 4 participants * Last reply from: [B C. a11n](https://wordpress.org/support/users/battouly/) * Last activity: [4 years ago](https://wordpress.org/support/topic/cant-access-plugin-3/#post-15668209) * Status: resolved