Can’t activate Akismet

  • Resolved jabster99

    (@jabster99)


    8 months, 1 week ago

    I’m trying to activate Akismet on my WordPress site. I’m starting with the free personal option to try it out before paying. I get to the checkout page and it says there is nothing in the cart and I get error messages “You do not have permission to access this resource.” I think I’m signed into Jetpack because the other features work fine.

    Any tips on getting this to work?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    8 months, 1 week ago

    Hi @jabster99 ,

    Please ensure you are logged into your WordPress.com / Akismet.com account. If you encounter issues at checkout, try clearing your browser cache or using a different browser.

    Also, if you are trying to activate the Akismet Anti-spam service through the Jetpack plugin, verify that your WordPress.com account is correctly connected to your site.

    We have detailed steps here: https://akismet.com/support/getting-started/activate.

    Additionally, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Thank you!

    Thread Starter jabster99

    (@jabster99)

    8 months ago

    I tried the steps in the activate link you provided on a different browser (Safari and not Firefox) and this time I got to the shopping cart page. I entered my email and county and got the error message “That email address is already in use. If you have an existing account, please log in.” I checked the Jetpack dashboard and it says everything is connected. I think this has happened before but I’m not sure what the fix was.

    My web site is jaboart.com.

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    8 months ago

    Hi @jabster99,

    Thanks for the follow-up! From what I can see, it looks like you may have two WordPress.com accounts. One uses an email ending in @jaboart.com, and the Jetpack-connected account on your site appears to use an email ending in @centurylink.net.

    To activate Akismet, you’ll want to make sure you’re logged in with the same WordPress.com account that’s already connected to Jetpack — the @centurylink.net one.

    Can you try logging in with that email and heading back to https://akismet.com/account/ to activate the free plan?

    If you’re still running into trouble or unsure which email is connected, feel free to reach out to us directly using the contact form link Tamirat provided above— we’ll be happy to sort it out for you.

    Let us know how it goes!

    Thread Starter jabster99

    (@jabster99)

    8 months ago

    I’m still having problems but I’m going to use the contact form since this seems related to my account and not technical.

    Reynier (a11n)

    (@reynierc)

    8 months ago

    Hi @jabster99

    I just wanted to let you know that we’ve received your message from the contact form and have replied to it.

    Setting this thread to resolved so we can continue via email.

    Internal Ref: #10082190

Viewing 5 replies - 1 through 5 (of 5 total)

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