Title: Can’t Activate Basic License
Last modified: March 10, 2025

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# Can’t Activate Basic License

 *  Resolved [abwp1122](https://wordpress.org/support/users/abwp1122/)
 * (@abwp1122)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cant-activate-basic-license/)
 * A client paid for the basic license but when I enter the key on their site I 
   get an error. “There was a problem installing the plugin. Please install WPForms
   Pro plugin manually.” I can’t find a way to do this.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Amjad Ali](https://wordpress.org/support/users/amjadali688/)
 * (@amjadali688)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/cant-activate-basic-license/#post-18353706)
 * Hey [@abwp1122](https://wordpress.org/support/users/abwp1122/)
 * Thanks for reaching out! I’m happy to help.
 * Some hosting providers unfortunately do not support one-click addon installs,
   which sounds like the most likely case here. As an alternative, you can manually
   install WPForms:
 * 1 – Go to [https://wpforms.com/account/licenses/](https://wpforms.com/account/licenses/)
   and download the WPForms plugin. Please be sure that this folder is zipped.
   2–
   In your WordPress admin area, go to **Plugins > Add New**.3 – Upload the zipped
   folder for WPForms, and click on the **Activate Plugin** button.4 – Go to **WPForms
   > Settings** and verify your license key.
 * For more details on this process, please see our tutorial here: [https://wpforms.com/docs/install-wpforms-plugin/](https://wpforms.com/docs/install-wpforms-plugin/)
 * Since you’re using the **paid version** of WPForms, if you run into any further
   issues, I’d recommend submitting a support ticket through your **WPForms account
   dashboard**: [https://wpforms.com/account/support/](https://wpforms.com/account/support/)
 * Our support team will be able to take a closer look and assist you further! Let
   me know if you have any other questions.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Can’t Activate Basic License’ is closed to new replies.

 * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748)
 * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Amjad Ali](https://wordpress.org/support/users/amjadali688/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/cant-activate-basic-license/#post-18353706)
 * Status: resolved