Title: can’t activate cloudinary
Last modified: September 9, 2018

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# can’t activate cloudinary

 *  Resolved [matteo raggi](https://wordpress.org/support/users/whichtransfers/)
 * (@whichtransfers)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/cant-activate-cloudinary/)
 * Hi, I am hosted on fastcomet with php 7.0.30, I followed this page for the activation:
   
   [https://support.cloudinary.com/hc/en-us/articles/360012801151-Installing-the-Cloudinary-WordPress-Plugin](https://support.cloudinary.com/hc/en-us/articles/360012801151-Installing-the-Cloudinary-WordPress-Plugin)
   but then after doing copy and pate of my persona cloudinary://api_key:api_secret@cloudname(
   that I get from my cloudinary dashboard) then I click UPDATE SETTINGS and I get
   no answer, no error, and no confirmation, just the text field clean like before.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-activate-cloudinary%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Cloudinary](https://wordpress.org/support/users/cloudinary/)
 * (@cloudinary)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/cant-activate-cloudinary/#post-10673452)
 * Hi [@whichtransfers](https://wordpress.org/support/users/whichtransfers/)
 * This might require us to take a closer look at your specific environment in order
   to further help.
 * Could you open a request with [support@cloudinary.com](https://wordpress.org/support/topic/cant-activate-cloudinary/support@cloudinary.com?output_format=md)
   detailing your use case?
 * Specifically, if you could share the WP version, and the plugin version it would
   help us in pinpointing this.
 * It might also be useful to share a video of what exactly you are seeing on your
   end.
 * Thanks.

Viewing 1 replies (of 1 total)

The topic ‘can’t activate cloudinary’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
 * [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Active Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cloudinary](https://wordpress.org/support/users/cloudinary/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/cant-activate-cloudinary/#post-10673452)
 * Status: resolved