Cant activate google analytics

Resolved

(@findanewwebsite)

I’ve activated the plugin and connected to the search console but when trying to connect to analytics it just loads (for 2 hours now)

I have activated around 7/8 other accounts.

Info from health check:

Version	1.36.0
PHP Version	7.3.29
WordPress Version	5.7.2
Reference Site URL	https://highpeakwebsitedesign.com
AMP Mode	No
Site Status	Connected through site credentials
User Status	Authenticated
Connected user count	1
Active Modules	Site Verification, Search Console
Required scopes	
openid: ✅
https://www.googleapis.com/auth/userinfo.profile: ✅
https://www.googleapis.com/auth/userinfo.email: ✅
https://www.googleapis.com/auth/siteverification: ✅
https://www.googleapis.com/auth/webmasters: ✅
User Capabilities	
googlesitekit_authenticate: ✅
googlesitekit_setup: ✅
googlesitekit_view_posts_insights: ✅
googlesitekit_view_dashboard: ✅
googlesitekit_view_module_details: ✅
googlesitekit_manage_options: ✅
Features	
ga4setup: ✅
helpVisibility: ✅
ideaHubModule: ⭕
serviceSetupV2: ⭕
storeErrorNotifications: ⭕
userFeedback: ✅
userInput: ⭕
widgets.dashboard: ✅
widgets.pageDashboard: ✅
widgets.moduleScreens: ⭕
Search Console property	https://highpeakwebsitedesign.com/

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support James Osborne
(@jamesosborne)

4 years, 9 months ago
Thanks for reaching out and sharing the details on what you’re encountering. So we can troubleshoot this further please share the following information:
1. Any console error that appears on the continuous loading screen.
2. Your full Site Health information. You can use this form to share privately if preferred. I ask for the full details as we’ve had recent similar reports and I’d like to compare your plugin and environment.
3. On the other sites whereby you’ve been able to connect Analytics are they all on the same hosting package?
Let me know if you have any questions with the above.
Thread Starter findanewwebsite
(@findanewwebsite)

4 years, 9 months ago

I’ve sent the stuff over in private forms.

Thanks

Plugin Support James Osborne
(@jamesosborne)

4 years, 9 months ago

Many thanks for sharing. I’ve checked the details provided and while nothing immediate stands out can you share any browser console errors that appear on the same loading screen that remains in a loading state?
Thread Starter findanewwebsite
(@findanewwebsite)

4 years, 9 months ago
Sent in a separate form but here:
```
Uncaught (in promise) TypeError: Cannot read property 'replace' of undefined
    at o (googlesitekit-api.c423bd9792e7eed18683.js:1)
    at googlesitekit-modules-analytics-4.7b34aa738d17383f29ca.js:20
    at u (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator._invoke (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator.forEach.e.<computed> [as next] (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at googlesitekit-vendor.739fd0f156bc499b3341.js:1
```
Plugin Support James Osborne
(@jamesosborne)

4 years, 9 months ago

Many thanks for sharing. I’ve added your details to the related GitHub issue which we’re currently investigating.

While we look into this further can you share whether the same occurs if you manually insert a Google Analytics snippet on your site before then connecting the Analytics module within Site Kit? The plugin can recognize manually placed snippets during setup, using the associated property to display your Analytics data within the plugin dashboards.

Thread Starter findanewwebsite
(@findanewwebsite)

4 years, 9 months ago

Hi James,

On this occasion the property hasn’t been created yet, I was going to add it using the plugin as I have with a few others.

Let me know if you want me to set it up manually and try again.
ashim221
(@ashim221)

4 years, 9 months ago
I am having exactly same issue
console error looks like this
```
googlesitekit-api.c423bd9792e7eed18683.js:1 Uncaught (in promise) TypeError: Cannot read property 'replace' of undefined
    at o (googlesitekit-api.c423bd9792e7eed18683.js:1)
    at googlesitekit-modules-analytics-4.7b34aa738d17383f29ca.js:20
    at u (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator._invoke (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at Generator.forEach.e.<computed> [as next] (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
    at googlesitekit-vendor.739fd0f156bc499b3341.js:1
```
Abdullah Ramzan
(@abdullahramzan)

4 years, 9 months ago

@findanewwebsite @ashim221 ,

Thanks for getting back to us.

Our team has fixed this issue & we’ll ship this in upcoming Site Kit release 1.37.0.

Stay connected for updates. We’ll surely update you here as well once we released the update.

Best Regards,

Bethany Chobanian Lang
(@mxbclang)

4 years, 9 months ago

@findanewwebsite @ashim221 Thanks so much for your patience here. We’ve just released v1.37.0, which includes a fix for this issue, so you should be able to successfully connect Analytics now.

I’m going to mark this topic as resolved, but if you do still have trouble or have any other questions about Site Kit, please feel free to open a new support topic and we’d be happy to help.

Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)

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