Title: can't authenticate Last modified: August 24, 2016 --- # can't authenticate * [macspresso](https://wordpress.org/support/users/macspresso/) * (@macspresso) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/) * The ‘Authenticate with your Google account’-button is not working at all.. Nothing happens. * [https://wordpress.org/plugins/google-analytics-for-wordpress/](https://wordpress.org/plugins/google-analytics-for-wordpress/) Viewing 15 replies - 1 through 15 (of 126 total) 1 [2](https://wordpress.org/support/topic/cant-authenticate/page/2/?output_format=md) [3](https://wordpress.org/support/topic/cant-authenticate/page/3/?output_format=md)… [7](https://wordpress.org/support/topic/cant-authenticate/page/7/?output_format=md) [8](https://wordpress.org/support/topic/cant-authenticate/page/8/?output_format=md) [9](https://wordpress.org/support/topic/cant-authenticate/page/9/?output_format=md) [→](https://wordpress.org/support/topic/cant-authenticate/page/2/?output_format=md) * [alusion](https://wordpress.org/support/users/alusion/) * (@alusion) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008984) * I got the same issue with version 5.4. There used to be a dropdown box where you can select one of you websites.. Its gone after authentication. * [bcharters](https://wordpress.org/support/users/bcharters/) * (@bcharters) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008985) * I got the same issue starting today. I’m using today’s latest version 5.4 also. * [marky10000](https://wordpress.org/support/users/marky10000/) * (@marky10000) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008986) * Same problem, can’t even manually authenticate * [Don_Bici](https://wordpress.org/support/users/don_bici/) * (@don_bici) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008987) * Same here, nothing happens. When I contacted Yoast, they sent me to this forum. I have activated this plugin on other sites in the past and never had this authentication issue. * [Gary](https://wordpress.org/support/users/zulu11/) * (@zulu11) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008990) * Same problem here – All working fine until I updated. I have de-activated, uninstalled and re-installed and it still does not work. * [Blamedutchie](https://wordpress.org/support/users/blamedutchie/) * (@blamedutchie) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008991) * Ah, I am not alone… * [kendawes](https://wordpress.org/support/users/kendawes/) * (@kendawes) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008993) * I have the same problem as well! * Over a week since the first call for help… and no response from the Yoast people??? * Tsk! * [DavidIborra](https://wordpress.org/support/users/davidiborra/) * (@davidiborra) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008994) * Same here * fresh install just installed ver 5.4 and I have to use manual config * [caludia84](https://wordpress.org/support/users/caludia84/) * (@caludia84) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008995) * Me too. Had problems with the update. Finally was able to install, but had to use manual config to authenticate my account * [Taco Verdonschot](https://wordpress.org/support/users/tacoverdo/) * (@tacoverdo) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008996) * We’d love to get some more details about the problem you’re experiencing. What browser are you using? What version of WordPress are you using? Do you know what version of PHP you’re on? * Please describe anything that could possibly be related as well, so we can track down the cause of this issue and fix the bug. * [Omar Reiss](https://wordpress.org/support/users/omarreiss/) * (@omarreiss) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008997) * Hi all, * We’ve investigated this thread and came up with the following. So far there seem to be three issues: * 1) For most of you the authenticate button seems to no longer be working. 2) The dropdown list with GA profiles seems to be gone for some. 3) Selecting the option to submit your UA-code manually seems to be broken. * Problem 1 and 3 have to do with JavaScript not working. You should be able to solve the problem by clearing the browser cache and refreshing the page (maybe a couple of times). Please let me know if this solves your problem. * I think problem 2 is unrelated. After an update, it can happen that the profile list is gone. However, the UA-code should still be there and should be visible in the general settings tab. If you’d like to select another profile, you need to re-authenticate with GA. If I’ve misunderstood the problem, please let me know. If you were unable to authenticate with GA because of the button not working, please try the solution described above. * [Gary](https://wordpress.org/support/users/zulu11/) * (@zulu11) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008998) * Omarreiss, thanks for your reply. I have tried your suggestion and had no luck. I have de-activated all caching cleared the cache in the website and browser. I have also tried re-installing the plugin but it still will not authenticate. I have been using the plugin for some time without any problems until I updated. I am also experiencing the same issue on another server with a different website. * Attempting to authenticate does display the “The Google Analytics settings are saved successfully.” message, however the drop down to select the UA number is still not displaying. * Anonymous User 12851872 * (@anonymized-12851872) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6008999) * Hi, * – Firefox or Chrome update – WordPress 4.1.1 – PHP5.5 – The plugin does not keep in memory the UA-code number. – All work with the update on 3 sites at OVH. * Thank You * [Mikko Virenius](https://wordpress.org/support/users/arkimedia/) * (@arkimedia) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6009000) * I can confirm Zulu11’s message. Admin page shows the confirmation message “The Google Analytics settings are saved….”, but nothing happens. * [Blamedutchie](https://wordpress.org/support/users/blamedutchie/) * (@blamedutchie) * [11 years, 1 month ago](https://wordpress.org/support/topic/cant-authenticate/#post-6009001) * Using: * – Chrome – Safari – WordPress 4.1.1 – PHP 5.4 (FastCGI) * Cheers. Viewing 15 replies - 1 through 15 (of 126 total) 1 [2](https://wordpress.org/support/topic/cant-authenticate/page/2/?output_format=md) [3](https://wordpress.org/support/topic/cant-authenticate/page/3/?output_format=md)… [7](https://wordpress.org/support/topic/cant-authenticate/page/7/?output_format=md) [8](https://wordpress.org/support/topic/cant-authenticate/page/8/?output_format=md) [9](https://wordpress.org/support/topic/cant-authenticate/page/9/?output_format=md) [→](https://wordpress.org/support/topic/cant-authenticate/page/2/?output_format=md) The topic ‘can't authenticate’ is closed to new replies. * ![](https://ps.w.org/google-analytics-for-wordpress/assets/icon.svg?rev=2976619) * [MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)](https://wordpress.org/plugins/google-analytics-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-analytics-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-analytics-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-analytics-for-wordpress/reviews/) ## Tags * [google analytics by yoast](https://wordpress.org/support/topic-tag/google-analytics-by-yoast/) * 126 replies * 73 participants * Last reply from: [5circles](https://wordpress.org/support/users/5circles/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/cant-authenticate/page/9/#post-6009161) * Status: not resolved