Title: Can’t Backup -Errors
Last modified: December 30, 2024

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# Can’t Backup -Errors

 *  Resolved [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/)
 * (@jasonjoelcom)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/)
 * I have not been able to back up since 12/26/2024. I have Version 1.24.12. I’m
   also using WordPress 6.7.1. When I try, it says, “Waiting until scheduled time
   to retry because of errors.” It tries several times but never finishes backing
   up. I have to cancel manually. I’m not sure what is wrong. Any help would be 
   appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18219425)
 * Hi Jason,
 * Sorry to hear about the issues. Could you provide a backup log file so I can 
   review it for problems?
   This error often relates to connection time outs but 
   the log file will give me more exact information.Best regards,Nick
 *  Thread Starter [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/)
 * (@jasonjoelcom)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18219940)
 * Hi Nick. Sure, I can provide the log file. I never provided one before. How can
   I do that here?
    -  This reply was modified 1 year, 4 months ago by [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/).
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18219996)
 * Hi Jason,
 * Once you’ve copied the info from the log file you can use [PasteBin](https://pastebin.com/)
   to share the contents.
   It’s pretty straight forward but you do need to create
   an account, which is quick and easy.You may know already, but the log files are
   next to the backup items in Existing backups.Best regards,Nick
 *  Thread Starter [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/)
 * (@jasonjoelcom)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18223126)
 * Hi Nick,
 * Here is the pastebin url where the log file is located. [https://pastebin.com/DGH0pT3v](https://pastebin.com/DGH0pT3v)
 * Thanks,
 * Jason
    -  This reply was modified 1 year, 4 months ago by [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/).
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18224316)
 * Hi Jason,
   Thanks for the log file. It has an error message warning you need to
   authenticate with Dropbox:0036.536 (0) Dropbox: error when trying to gain access:
   You are not authenticated with DropboxThere’s info on the page linked about how
   to authenticate with Dropbox, I hope it’s helpful to you.[https://updraftplus.com/faqs/want-change-re-authenticate-dropbox-account/](https://updraftplus.com/faqs/want-change-re-authenticate-dropbox-account/)
   Best regards,Nick
 *  Thread Starter [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/)
 * (@jasonjoelcom)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18228854)
 * Hi Nick,
 * Thanks for the info. I did what you said, and it did work. But, now I have to
   do it (re-authenticate) every time I need to do a backup.
 * For example, I re-authenticate, and then I can do a backup. Then later on, an
   hour or so later, if I need to do another back up, I need to re-authenticate 
   again for the back up to work.
 * Best,
 * Jason
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18230438)
 * Hi Jason,
   As it happens, another user on the forum has reported a similar issue
   recently.[https://wordpress.org/support/topic/you-are-not-authenticated-with-dropbox/](https://wordpress.org/support/topic/you-are-not-authenticated-with-dropbox/)
 * We’re examining possibilities but I’m a little stumped as I don’t have much info.
   
   I’ve suggested checking quota and also contacting Dropbox with the error code.
   Reason being the error code doesn’t give me specifics, they may know it better.
   Research suggests this may be an active lock out from the service provider end.
   Best regards,Nick
 *  Thread Starter [Jason Joel](https://wordpress.org/support/users/jasonjoelcom/)
 * (@jasonjoelcom)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18231061)
 * Hi Nick,
 * Thanks for the info. I will contact Dropbox and see if they have any input.
 * Best,
 * Jason
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18231808)
 * Hi Jason,
   Thank you. It would be really helpful to know what input Dropbox have.
   We’re limited by WordPress rules in what we can do to investigate here.Best regards,
   Nick.
 *  [dplsurve](https://wordpress.org/support/users/dplsurve/)
 * (@dplsurve)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18234559)
 * Hi Updraft,
 * Unfortunately, my back-ups are completing with “warnings” after having been working
   consistently for over 3 months.
 * Log: [https://www.dropbox.com/scl/fi/nj4ajs5zdmxvqwle6a5nv/log.3333d62d8dbe.txt?rlkey=34hznpovji7aemz7yse4enrgo&dl=0](https://www.dropbox.com/scl/fi/nj4ajs5zdmxvqwle6a5nv/log.3333d62d8dbe.txt?rlkey=34hznpovji7aemz7yse4enrgo&dl=0)
 * Latest status: Backed up: DPL (UpdraftPlus 1.24.12) 2025-01-08 21:45
 * Latest status: The backup succeeded (with warnings) and is now complete.
 * Warnings encountered (note: this is for information; the backup has completed
   successfully)
    - /home/ylchc9cxleqx/public_html/wp-content/updraft: The backup directory is
      not writable (or disk space is full) – the database backup is expected to 
      shortly fail.
    - /home/ylchc9cxleqx/public_html/wp-content/updraft: The backup directory is
      not writable (or disk space is full) – the database backup is expected to 
      shortly fail.
    - Dropbox: did not return the expected response – check your log file for more
      details.
 * [https://www.dropbox.com/scl/fi/pvro8895q5hsw9dh6jkb6/Screenshot-2025-01-09-at-6.30.56-AM.png?rlkey=utwrqfz60f0coidauugdww5le&dl=0](https://www.dropbox.com/scl/fi/pvro8895q5hsw9dh6jkb6/Screenshot-2025-01-09-at-6.30.56-AM.png?rlkey=utwrqfz60f0coidauugdww5le&dl=0)
 * Thanks,
 * Monty
 *  Plugin Support [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18234687)
 * Hi Monty,
 * Looking at the log file the problem you’re experiencing is a different one.
   The
   messages are suggesting the local server is short on space and can’t perform 
   operations:_0038.916 (0) Binary zip: error (code: 14 – look it up in the Diagnostics
   section of the zip manual at [http://infozip.sourceforge.net/FAQ.html#error-codes](http://infozip.sourceforge.net/FAQ.html#error-codes)
   for interpretation… and also check that your hosting account quota is not full)
   _Here’s the code 14 info:Zip encountered an error writing to an output file (
   typically the archive); for example, the disk may be full.Here’s some further
   info on how much space is required to create and send the backups:[https://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/](https://updraftplus.com/faqs/how-much-free-disk-space-do-i-need-to-create-a-backup/)
   My first suggestion would be to make sure space is sufficient and check file 
   permissions.Best regards,Nick

Viewing 11 replies - 1 through 11 (of 11 total)

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## Tags

 * [retry](https://wordpress.org/support/topic-tag/retry/)
 * [warnings](https://wordpress.org/support/topic-tag/warnings/)

 * 11 replies
 * 3 participants
 * Last reply from: [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/cant-backup-errors/#post-18234687)
 * Status: resolved