Title: can’t even do basic setup – not working
Last modified: May 28, 2018

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# can’t even do basic setup – not working

 *  [Volker Forster](https://wordpress.org/support/users/volkerforster/)
 * (@volkerforster)
 * [8 years ago](https://wordpress.org/support/topic/cant-even-do-basic-setup-not-working/)
 * Yes, Ad Blocker is deactivated. After connecting to FB, the yellow “Facebook 
   Connect” Window shows a selector for “Ad account”, but the list is empty. Therefore,
   I can not select a Pixel ID. But at the bottom it shows “You are connected to
   Facebook as [my name]” and the option “Disconnect”. But not even “Disconnect”
   works. I uninstalled the plugin, and installed it again, and the “Facebook Connect”
   Windows still shows the same thing. There is not even a way for me to go back
   and start over again.
 * Just deactivated PixelYourSite to give Pixel Caffeine a try, but it was just 
   a waste of time… and back to PixelYourSite!
 * Volker

Viewing 1 replies (of 1 total)

 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [8 years ago](https://wordpress.org/support/topic/cant-even-do-basic-setup-not-working/#post-10360261)
 * Hi,
 * sorry to hear that, I’d want to understand the reason of your issue and try to
   find a solution. It’s the first time I head this issue and everything works on
   my end, so most probably it’s something depending from the configuration of your
   website or some plugin conflicts with Pixel Caffeine.
 * Check that no plugin or theme is conflictling with Pixel Caffeine: to do that,
   deactivate all plugins and active them back one by one, checking the issue in
   meanwhile. Do the same with the theme by activating temporary the Twenty one 
   and checking the issue.
 * Let me know,
    Thanks.

Viewing 1 replies (of 1 total)

The topic ‘can’t even do basic setup – not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg)
 * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/)
 * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/cant-even-do-basic-setup-not-working/#post-10360261)
 * Status: not resolved