Title: Can't get plugin to function correctly
Last modified: August 30, 2016

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# Can't get plugin to function correctly

 *  Resolved [UserWP101](https://wordpress.org/support/users/userwp101/)
 * (@userwp101)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/)
 * I’ve activated the plugin, enabled it and saved. Now when I test it and try to
   add an item from my shop to my cart, it says it’s been added – but the cart remains
   empty. Every item from my store has 1 quantity in stock. The reason I really 
   need this plugin is I’ve had an issue with multiple people being able to purchase
   exclusive items that should only be able to be sold once. Any help with settings
   or recommendations would be a big help! I’d love to get this working as soon 
   as possible. Thank you!
 * [https://wordpress.org/plugins/woocommerce-cart-stock-reducer/](https://wordpress.org/plugins/woocommerce-cart-stock-reducer/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [James Golovich](https://wordpress.org/support/users/jamesgol/)
 * (@jamesgol)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743516)
 * Do you have any other plugins installed? WooCommerce by itself should be keeping
   people from buying more than the quantity in stock. This plugin is just to keep
   people from adding more than the available number of items into carts.
 * I would go under WooCommerce->System Status->Tools Tab
    and click the button 
   to “Clear all sessions”. If there are any abandoned carts with those items in
   them it could potentially cause issues.
 *  Thread Starter [UserWP101](https://wordpress.org/support/users/userwp101/)
 * (@userwp101)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743532)
 * Thank you for your prompt reply! I do have other plugins installed. I have been
   using woocommerce for my shop for a little over a year now, and if there are 
   multiple people that go in at the same time and try to buy the same item, sometimes
   it allows them to if their payment isn’t already processed. It takes some time
   to get to paypal and go through the process, and when I release a new product
   email I get a flood of people trying to buy at once. I was hoping this plugin
   would eliminate that issue. Since only one of each item is always in stock, they’d
   get a “out of stock” warning instead of being able to add the same item someone
   else is currently trying to purchase to their cart.
 * I just tried the clear all sessions suggestion, and tried it again – unfortunately
   same thing. It’s saying the item is added to the cart, but the cart is showing
   empty. As I was testing it, I actually just had a customer email me and say the
   same thing just happened to her. Any other suggestions? I am so hoping to get
   this up and running! Thank you!
 *  Plugin Author [James Golovich](https://wordpress.org/support/users/jamesgol/)
 * (@jamesgol)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743546)
 * Yes this plugin should help with that issue, can you share a screenshot of your
   settings page? If you are using expiration with it the added to cart message 
   should include an expiration time, are you getting that?
 * If you share the URL to the site I would take a look at it. If you don’t want
   to share it publicly you can email it to me [james@gnuinter.net](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/james@gnuinter.net?output_format=md)
 * What version of PHP, WooCommerce, and WordPress are you using? What are the other
   plugins you have installed?
 *  Thread Starter [UserWP101](https://wordpress.org/support/users/userwp101/)
 * (@userwp101)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743591)
 * I just sent you an email with all of the information you requested. Thanks!
 *  Plugin Author [James Golovich](https://wordpress.org/support/users/jamesgol/)
 * (@jamesgol)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743599)
 * Issue resolved in private email. Problem was WooCommerce 2.1.12 was installed
   which did not have the wc_get_product function. Upgrading to latest WooCommerce
   resolved the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can't get plugin to function correctly’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-cart-stock-reducer_deb8bb.
   svg)
 * [WooCommerce Cart Stock Reducer](https://wordpress.org/plugins/woocommerce-cart-stock-reducer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-cart-stock-reducer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-cart-stock-reducer/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-cart-stock-reducer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-cart-stock-reducer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-cart-stock-reducer/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [James Golovich](https://wordpress.org/support/users/jamesgol/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/cant-get-plugin-to-function-correctly/#post-6743599)
 * Status: resolved