Title: Can’t load Users page (users.php)
Last modified: August 19, 2016

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# Can’t load Users page (users.php)

 *  [Ted](https://wordpress.org/support/users/getmarried/)
 * (@getmarried)
 * [16 years, 6 months ago](https://wordpress.org/support/topic/cant-load-users-page-usersphp/)
 * I’ve got a new blog that I’m running, and I’m having an issue with my production
   instance where when logged in as admin, and you click on the Users button in 
   the sidebar, the Author & Users page isn’t loading up. I get the icon and the“
   Users” title in the header, but the rest of the page is empty.
 * The odd thing is I don’t see this problem on my local instance. I’ve tried disabling
   all the plugins, and the issue still persists.
 * Does anyone have any ideas on what might be causing this, or how I might at least
   go about troubleshooting it?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [16 years, 6 months ago](https://wordpress.org/support/topic/cant-load-users-page-usersphp/#post-1294698)
 * Have you tried:
 * – switching to the default theme to rule out any theme-related problems?
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause
   problems.
 *  Thread Starter [Ted](https://wordpress.org/support/users/getmarried/)
 * (@getmarried)
 * [16 years, 6 months ago](https://wordpress.org/support/topic/cant-load-users-page-usersphp/#post-1294839)
 * How do I reset the plugins folder through the db?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Can’t load Users page (users.php)’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [users page](https://wordpress.org/support/topic-tag/users-page/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Ted](https://wordpress.org/support/users/getmarried/)
 * Last activity: [16 years, 6 months ago](https://wordpress.org/support/topic/cant-load-users-page-usersphp/#post-1294839)
 * Status: not resolved

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