Title: Cant recevie emails for user activation
Last modified: July 4, 2020

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# Cant recevie emails for user activation

 *  [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/)
 * (@exactprobiorg)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-recevie-emails-for-user-activation/)
 * Hi
 * After setup, I was testing whether a new user who is trying to register receives
   the emails or not? like activation email, I tested with two different emails 
   of mine, but both times I didnt receive any email from Remember plugin! I have
   SendGrid as SMTP provider with WP SMTP Plugin activated, I am receiving other
   emails just fine for popup emails and Newsletter plugin which uses the same SMTP
   settings?
 * Kindly help or advise
 * Thanks
    -  This topic was modified 5 years, 9 months ago by [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/).
    -  This topic was modified 5 years, 9 months ago by [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/).
    -  This topic was modified 5 years, 9 months ago by [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-recevie-emails-for-user-activation/#post-13091397)
 * Hi [@exactprobiorg](https://wordpress.org/support/users/exactprobiorg/),
 * Can you please check your email settings in Ultimate member -> Settings -> Emails
   tab.
    Make sure that the activation email is enabled. Please clarify what “Remember”
   plugin are you referring to? Do you use a child theme? Make sure that it is possible
   to save the email template to your theme’s folder.
 * Regards.
 *  Thread Starter [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/)
 * (@exactprobiorg)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-recevie-emails-for-user-activation/#post-13091718)
 * Thanks, seems it was a problem with SMTP service I had used!
    Another issue is
   the score of GT matrix has gone down for the speed after UM plugin being operational
   on my website? are there known issues with your plugin and website speed going
   down? kindly share some tips to improve the speed, here is the link to GT Metrix
   results. I used to have 97 PS and YS 94
 * [https://gtmetrix.com/reports/www.exactprobi.org/KJOWFFOr](https://gtmetrix.com/reports/www.exactprobi.org/KJOWFFOr)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cant recevie emails for user activation’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [exactprobiorg](https://wordpress.org/support/users/exactprobiorg/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/cant-recevie-emails-for-user-activation/#post-13091718)
 * Status: not resolved