Can’t save a new product
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Hello, I created a new product and I discover that I can’t save / publish it.
If I press on the “publish” button, nothing is going on…
Where is the problem?
We are using Woocommerce Versione 10.6.1
Video: https://youtu.be/BNQkN4NuFlA
Thank you.
CSD SRL
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This topic was modified 4 days, 5 hours ago by
Stefano.
The page I need help with: [log in to see the link]
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This topic was modified 4 days, 5 hours ago by
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Hi @csdshop,
Thanks for reaching out and for sharing the video. That’s really helpful for understanding what you’re seeing! I tested on my side and it’s working fine.
A “Publish” button that does nothing when clicked is most commonly caused by a JavaScript error on the page, a browser extension interfering, or a plugin/theme conflict. Let’s narrow it down:
- While on the product edit page, open your browser’s developer tools (press
F12on Windows orCmd + Option + Ion Mac), click the Console tab, then try clicking the Publish button again. Do you see any red error messages appear? If so, please take a screenshot and share it here using https://snipboard.io. This would tell us a lot about what’s going wrong. - Please try opening the product editor in an Incognito/Private window (or a completely different browser like Firefox or Edge) and see if the Publish button works there. This rules out browser extensions or cached data causing the issue.
- Could you temporarily deactivate all plugins except WooCommerce, switch to a default theme like Storefront or Twenty Twenty-Five, then try publishing a product again? If it works, we can reactivate plugins one by one to identify the culprit. We know this is inconvenient on a live store, so if you have a staging environment, that would be ideal.
- Please go to WooCommerce → Status → Get system report, copy it, and paste it at https://gist.github.com — then share the link here. This will give us a full picture of your environment, plugin list, and PHP configuration.
Looking forward to your response so we can get this sorted!
Hello,
here some videos:
1) https://youtu.be/0WL_iqaqCW0
2) https://youtu.be/icbHM_b1_70
3) Yes, it’s definitely inconvenient.
We’ve never created a staging environment. Do you have a guide for creating one or a recommendation for a plugin to use?4) here you are:
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(product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Abilitato<br>Auth and Capture: Disabilitato<br>Support Phone: +10000000000<br>Documents: Abilitato<br>Logging: Disabilitato WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>Branded only: –<br>Shop country code: IT<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ✔<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: 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product-data-views<br>experimental-blocks<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>products-catalog-api<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ✔ Next scheduled: 2026-04-01 06:33:49 +02:00<br>Options: ✔<br>Notes: 130<br>Onboarding: completed Google for WooCommerce<br><br>Products API Pull: ❌ Disabled<br>Products MC Push: ✔ Enabled<br>Coupons API Pull: ❌ Disabled<br>Coupons MC Push: ✔ Enabled<br>Shipping API Pull: ❌ Disabled<br>Shipping MC Push: ✔ Enabled<br>Settings API Pull: ❌ Disabled<br>Settings MC Push: ✔ Enabled Action Scheduler<br><br>Completato: 6.152<br>Oldest: 2026-02-28 15:54:50 +0000<br>Newest: 2026-03-31 15:48:49 +0000<br><br>Operazione non riuscita: 22.043<br>Oldest: 2024-04-09 08:37:12 +0000<br>Newest: 2026-03-03 03:00:30 +0000<br><br>In attesa: 27<br>Oldest: 2026-03-31 15:58:49 +0000<br>Newest: 2026-04-22 06:39:26 +0000 Status report information<br><br>Generated at: 2026-03-31 17:49:50 +02:00<br>Thank you so much.
Hi there!
Thank you for sharing the video. I’ve checked it and can see that no errors are appearing in the browser console log.
To assist you further, I suggest running a conflict test. You can create a staging site using the following plugin:
https://ww.wp.xz.cn/plugins/wp-staging/Here is a complete guide on how to run a conflict test:
https://woo.com/document/how-to-test-for-conflicts/If you still face the same issue after deactivating all plugins except WooCommerce and switching to a default theme, please share any fatal error logs (if available) found under WooCommerce → Status → Logs.
Once we have more information, we’ll be able to assist you further.
Hello,
this morning I would to start with the staging site but, before I installed the new Woocommerce update 10.6.2.
before do it, I tryed and nothing work (like yesterday). After the update, all works again.
I didn’t know why.
Thank you for your support.
Hi there!
Thank you for the update. I’m glad to hear that everything is working again after updating WooCommerce to 10.6.2. Sometimes, issues you experience on site can be caused by outdated plugin files or temporary conflicts that get resolved with the latest update.
Before you go, If you felt supported through the issue, a quick review on ww.wp.xz.cn would mean a lot. It helps others feel confident choosing it, knowing there’s help when they need it.
Leave a review here: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
- While on the product edit page, open your browser’s developer tools (press
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