Can’t Save Filter Bar in Admin

Resolved sezgee
(@sezgee)

4 years, 3 months ago

Hi
I’m a pro user with a filter bar license. I’m trying to make a change to the filter bar, but the SAVE button is gone.

The SAVE button persists on all of the other settings tabs, but not on the filter bar…

Screenshot here: https://dev-penn-ctl-wp.pantheonsite.io/wp-content/uploads/2022/02/filter-bar.png

It doesn’t seem to autosave; when I refresh it has reverted back.

1) I’ve disabled all plugins except TEC.
2) I reverted to the basic theme.
3) I uninstalled an reinstalled

Please help.
Thanks,
Sez`

p.s. I submitted this as a ticket to the support desk 4 days ago and haven’t heard back. The issue is urgent.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter sezgee
(@sezgee)

4 years, 3 months ago

Found a temp fix here: https://ww.wp.xz.cn/support/topic/filter-bar-issues/

allenzamora
(@allenzamora)

4 years, 3 months ago

Hello @sezgee,

Thanks for getting in touch, and I’m sorry to hear about your experience.

There’s a hotfix that’s coming up that will address this issue.

For reference, the internal ticket number is TEC-4284. It seems that you already found the temporary workaround, so that’s great!

If you have follow-up questions regarding this topic, please let us know, and we’ll be more than happy to help.

Kind regards,
Allen
TEC Support

Plugin Support Deblyn Prado
(@deblynprado)

4 years, 3 months ago

Hello there @sezgee ! 🙂

I’m reaching out to let you know that our development team were able to solve the issue where the “save” button were missing in the Filter Bar tab.
To see everything working fine again please update The Events Calendar plugin to v5.14.0.2 and you should be good to go!

Once you update let us know if the issue has gone 🙂

Cheers,

Thread Starter sezgee
(@sezgee)

4 years, 3 months ago

Yes, that fixed it and removed my custom code fix. Thank you.

I have several other outstanding issues on which I’m waiting for support. Please advise!
https://ww.wp.xz.cn/support/topic/how-to-append-url-to-filter/#new-topic-0
https://ww.wp.xz.cn/support/topic/map-zoom-unaffected-by-settings/#new-topic-0
https://ww.wp.xz.cn/support/topic/export-single-event-as-ics/#new-topic-0

Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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