Hello there,
Good Day!!
We’re here to assist you. Please provide the following information in order to better assist you:
1. Whether the status of the subscription entry in the “All Subscribers” table has changed when it is subscribed or returned to stock?
2. Screenshot of checking the Email Status – test email option(Admin Dashboard -> Instock Notifier -> Status ->Email Status)
Let us know.
Thanks.
Hi,
I’m having the same problem. I just installed this plugin and everything is ok except for the fact that it doesn’t send emails. I’m still testing it to see how it works.
1. Whether the status of the subscription entry in the “All Subscribers” table has changed when it is subscribed or returned to stock? Yes, it changes.
2. Screenshot of checking the Email Status – test email option(Admin Dashboard -> Instock Notifier -> Status ->Email Status). It says that the email was sent but never got it.
Thank you.
Thread Starter
cde05
(@cde05)
Thanks for your reply and your support !
This is the same for me :
- Subscription Table changes
- when I subscribe for an out of stock product, I’m added in the table with a gray button with “subscribed” (or something like this)
- when I add 1 product available (this is the minimum required as per my settings) the line is updated : the button is green with “mail sent”. But no reception…
- and then I do “Send Instock Mail” manually, no mail also
2. Email status : all is written as sent, but never go it …
Cron Status
WP_CRON ACTIVE
Settings Configuration
Success Subscription Mail DISABLED
Back In Stock Email ENABLED
Success Subscription Email Subject PRESENT
Success Subscription Email Message PRESENT
Back In Stock Email Subject PRESENT
Back In Stock Email Message PRESENT
Email Status
Email sent successfully, last tested on: 2023-03-08 06:58:08
Active Add-on(s)
Is Subscribe Form Template Override/loaded from Theme? NO
And global WooCommerce status
(a lot of tests : by changing Background Process Engine / by updating theme / by testing with an other product……)
2023-03-07T11:41:16+00:00 INFO Subscriber cxxxxxx successfully subscribed – 714
2023-03-07T11:45:13+00:00 INFO Stock found for Variation id 585 and Background Process queued for 714
2023-03-07T11:45:13+00:00 INFO Variation id 585 Instock Background Process started – Total: 1
2023-03-07T11:45:23+00:00 INFO Automatic Instock Mail Triggered for ID 714 with cxxxxxx
2023-03-07T11:51:06+00:00 INFO Manual Instock Mail sent to cxxxxxx – 714
2023-03-07T11:56:46+00:00 INFO Manual Instock Mail sent to cxxxxxx – 714
2023-03-07T12:05:47+00:00 INFO Manual Instock Mail sent to cxxxxxx – 714
2023-03-07T12:18:12+00:00 INFO Subscriber cxxxxxx successfully subscribed – 715
2023-03-07T12:19:56+00:00 INFO Stock found for Variation id 585 and Background Process queued for 715
2023-03-07T12:19:56+00:00 INFO Variation id 585 Instock Background Process started – Total: 1
2023-03-07T12:19:56+00:00 INFO Automatic Instock Mail Triggered for ID 715 with ccxxxxxx
2023-03-07T13:21:23+00:00 INFO Manual Instock Mail sent to cxxxxxx – 715
2023-03-07T13:23:08+00:00 INFO Manual Instock Mail sent to cxxxxxx – 715
2023-03-07T13:26:49+00:00 INFO Subscriber cxxxxxx successfully subscribed – 716
2023-03-07T13:27:02+00:00 INFO Manual Instock Mail sent to cxxxxxx – 716
2023-03-07T14:07:55+00:00 INFO Manual Instock Mail sent to cxxxxxx – 716
2023-03-07T14:31:22+00:00 INFO Subscriber cxxxxxx successfully subscribed – 718
2023-03-07T14:34:18+00:00 INFO Stock found for Variation id 589 and Background Process queued for 718
2023-03-07T14:34:18+00:00 INFO Variation id 589 Instock Background Process started – Total: 1
2023-03-07T14:34:21+00:00 INFO Automatic Instock Mail Triggered for ID 718 with cxxxxxx
2023-03-07T14:41:05+00:00 INFO Manual Instock Mail sent to cxxxxxx – 718
Hello @cde05 @wp_doubt ,
Thanks for the precise information.
1. Deactivate all other plugins except “WooCommerce” and our “Back In Stock Notifier for WooCommerce” to see if it works properly—sometimes this issue may be due to conflict between different plugins.
2. Please enable the option: “Enable this option if you have updated the stock from a third-party inventory plugin.” (Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Section -> Enable this option if you have updated the stock from a third-party inventory plugin)
Let us know.
Thanks.
Thread Starter
cde05
(@cde05)
Hi,
no change on my part for both options 🙁
I have a few plugin, only 1 for WooCommerce (flexible shipping) and I had already tested to deactivate all (as advised all along the support)
Thanks for your help
Same here 🙁
I even enabled the “Enter Email Ids separated by commas that you want to receive subscription copy mail” with a different email and don’t receive it.
I would really like this plugin to work on my end…
Hello there,
We need more information about this, so we suggest you contact our dedicated helpdesk at https://codewoogeek.freshdesk.com/support/home for better assistance.
Thanks.
