can’t subscribe error message

  • Resolved leeh1989

    (@leeh1989)


    3 years, 3 months ago

    I am getting the “An error has happened while performing a request, please try again later” message when trying to subscribe from any form I setup. Everything else seems fine with the plugin it’s just not allowing anyone to sign up and can’t figure out why. I have tried disabling other plugins but still same error. It doesn’t show an error in the backend and both connections in the backend say connection successful

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    3 years, 3 months ago

    Hey there!

    Can you please send us the following information:

    • Copy and paste the information from MailPoet > Help > System Info.
    Thread Starter leeh1989

    (@leeh1989)

    3 years, 3 months ago

    Hi,

    It’s the following…

    name: lee
    email: [email protected]
    PHP version: 7.4.33
    MailPoet Free version: 4.6.2
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key: c45442d6b335ee9c**
    WordPress version: 6.0.3
    Database version: 5.7.40-cll-lve
    Web server: Apache
    Server OS: Linux sxb1plmcpnl491434.prod.sxb1.secureserver.net 2.6.32-954.3.5.lve1.4.86.el6.x86_64 #1 SMP Tue Aug 31 17:08:39 UTC 2021 x86_64
    WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 368M - WP_DEBUG: - WordPress language: en_GB
    PHP info: PHP max_execution_time: 30 - PHP memory_limit: 368M - PHP upload_max_filesize: 32M - PHP post_max_size: 32M
    Multisite environment?: No
    Current Theme: Old Colonel Cars (version 1.0)
    Active Plugin names: acf-field-star-rating-master/acf-star_rating.php, acf-repeater/acf-repeater_acf-repeater.php, advanced-custom-fields-pro/acf.php, akismet/akismet.php, automatic-plugin-updates/automatic-plugin-updates.php, backwpup/backwpup.php, better-wp-security/better-wp-security.php, classic-editor/classic-editor.php, contact-form-7-datepicker/contact-form-7-datepicker.php, contact-form-7/wp-contact-form-7.php, ewww-image-optimizer/ewww-image-optimizer.php, force-https-littlebizzy/force-https.php, jquery-updater/jquery-updater.php, mailchimp-widget/mailchimp-widget.php, mailpoet/mailpoet.php, post-types-order/post-types-order.php, regenerate-thumbnails/regenerate-thumbnails.php, responsive-select-menu/responsive-select-menu.php, wordfence/wordfence.php, wordpress-importer/wordpress-importer.php, wordpress-seo/wp-seo.php, wp-pagenavi/wp-pagenavi.php, wp-testimonials/wp-testimonials.php
    Sending Method: MailPoet
    Sending Frequency: 25 emails every 5 minutes
    MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://oldcolonelcars.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
    Total number of subscribers: 3
    Plugin installed at: 2023-02-14 14:44:41
    Installed via WooCommerce onboarding wizard: false
    Elvira K.

    (@treibalen)

    3 years, 2 months ago

    Hi there @leeh1989,

    Thanks for getting back to us!

    I tried your form and got this error instead: “Sorry, but we couldn’t connect to the MailPoet server. Please refresh the web page and try again.”

    Do you have any caching plugins/server-level caching? If so, please exclude the page where you have the form placed from the caching settings. 

    You can also add reCAPTCHA to your form: https://kb.mailpoet.com/article/182-add-captcha-to-the-mailpoet-subscription-forms

    Reference: https://kb.mailpoet.com/article/271-error-messages-when-subscribing

    Let us know how it goes!

    Plugin Support Kel C. a11n

    (@kellymetal)

    3 years, 2 months ago

    Hi there @leeh1989,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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