Title: can’t subscribe error message Last modified: February 16, 2023 --- # can’t subscribe error message * Resolved [leeh1989](https://wordpress.org/support/users/leeh1989/) * (@leeh1989) * [3 years, 3 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/) * I am getting the “An error has happened while performing a request, please try again later” message when trying to subscribe from any form I setup. Everything else seems fine with the plugin it’s just not allowing anyone to sign up and can’t figure out why. I have tried disabling other plugins but still same error. It doesn’t show an error in the backend and both connections in the backend say connection successful * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-subscribe-error-message%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [3 years, 3 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/#post-16489088) * Hey there! * Can you please send us the following information: - Copy and paste the information from MailPoet > Help > System Info. * Thread Starter [leeh1989](https://wordpress.org/support/users/leeh1989/) * (@leeh1989) * [3 years, 3 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/#post-16489122) * Hi, * It’s the following… * ```wp-block-code name: leeemail: info@oldcolonelcars.co.ukPHP version: 7.4.33MailPoet Free version: 4.6.2MailPoet Premium version: N/AMailPoet Premium/MSS key: c45442d6b335ee9c**WordPress version: 6.0.3Database version: 5.7.40-cll-lveWeb server: ApacheServer OS: Linux sxb1plmcpnl491434.prod.sxb1.secureserver.net 2.6.32-954.3.5.lve1.4.86.el6.x86_64 #1 SMP Tue Aug 31 17:08:39 UTC 2021 x86_64WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 368M - WP_DEBUG: - WordPress language: en_GBPHP info: PHP max_execution_time: 30 - PHP memory_limit: 368M - PHP upload_max_filesize: 32M - PHP post_max_size: 32MMultisite environment?: NoCurrent Theme: Old Colonel Cars (version 1.0)Active Plugin names: acf-field-star-rating-master/acf-star_rating.php, acf-repeater/acf-repeater_acf-repeater.php, advanced-custom-fields-pro/acf.php, akismet/akismet.php, automatic-plugin-updates/automatic-plugin-updates.php, backwpup/backwpup.php, better-wp-security/better-wp-security.php, classic-editor/classic-editor.php, contact-form-7-datepicker/contact-form-7-datepicker.php, contact-form-7/wp-contact-form-7.php, ewww-image-optimizer/ewww-image-optimizer.php, force-https-littlebizzy/force-https.php, jquery-updater/jquery-updater.php, mailchimp-widget/mailchimp-widget.php, mailpoet/mailpoet.php, post-types-order/post-types-order.php, regenerate-thumbnails/regenerate-thumbnails.php, responsive-select-menu/responsive-select-menu.php, wordfence/wordfence.php, wordpress-importer/wordpress-importer.php, wordpress-seo/wp-seo.php, wp-pagenavi/wp-pagenavi.php, wp-testimonials/wp-testimonials.phpSending Method: MailPoetSending Frequency: 25 emails every 5 minutesMailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://oldcolonelcars.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: info@oldcolonelcars.co.uk - Default Reply-To address: info@oldcolonelcars.co.uk - Bounce Email Address: info@oldcolonelcars.co.ukTotal number of subscribers: 3Plugin installed at: 2023-02-14 14:44:41Installed via WooCommerce onboarding wizard: false ``` * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [3 years, 2 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/#post-16562264) * Hi there [@leeh1989](https://wordpress.org/support/users/leeh1989/), * Thanks for getting back to us! * I tried your form and got this error instead: “Sorry, but we couldn’t connect to the MailPoet server. Please refresh the web page and try again.” * Do you have any caching plugins/server-level caching? If so, please exclude the page where you have the form placed from the caching settings.  * You can also add reCAPTCHA to your form: [https://kb.mailpoet.com/article/182-add-captcha-to-the-mailpoet-subscription-forms](https://kb.mailpoet.com/article/182-add-captcha-to-the-mailpoet-subscription-forms) * Reference: [https://kb.mailpoet.com/article/271-error-messages-when-subscribing](https://kb.mailpoet.com/article/271-error-messages-when-subscribing) * Let us know how it goes! * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [3 years, 2 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/#post-16624326) * Hi there [@leeh1989](https://wordpress.org/support/users/leeh1989/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘can’t subscribe error message’ is closed to new replies. * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564) * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/) * 5 replies * 4 participants * Last reply from: [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/cant-subscribe-error-message/#post-16624326) * Status: resolved