Title: Can't sync extra fields
Last modified: August 31, 2016

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# Can't sync extra fields

 *  Resolved [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/)
 * Hello
 * I can’t sync extra user fields created by Cimy User Extra Fields plugin.
    No 
   error mssages in debug log.
 * [https://wordpress.org/plugins/mailchimp-sync/](https://wordpress.org/plugins/mailchimp-sync/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070086)
 * Hello!
 * Is anyone can help me?!
 * WordPress 4.4.2
    MailChimp User Sync 1.4.1
 * Settings for Sync
 * [http://screencast.com/t/yobINsoJINoh](http://screencast.com/t/yobINsoJINoh)
 * Custom fields
 * [http://screencast.com/t/d4IjYSq2GNOh](http://screencast.com/t/d4IjYSq2GNOh)
 * PS
    default user fields syncing ok.
 *  Plugin Author [Danny van Kooten](https://wordpress.org/support/users/dvankooten/)
 * (@dvankooten)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070158)
 * Hi Mauglee,
 * If you start typing the name of your CIMY user fields, are they being autocompleted?
   I’ll have to dig into the CIMY plugin to see if those fields are supported. If
   not, we may have to come up with some custom code to get this to work for you.
 * Please allow me some time to get back to you while I’ll run some tests on the
   CIMY plugin.
 * PS. Would really appreciate it if you could revoke your review. It’s not nice
   to manipulate plugin authors into supporting you while the plugin in fact works
   fine. You can’t expect the plugin to work with all other available plugins out
   there just like that – it takes a lot of (unpaid, mostly) work…
 *  Thread Starter [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070167)
 * Hello Danny!
 * No problem.
    CIMY fields’ names not autocompleted
 *  Thread Starter [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070209)
 * I think it’s not fair Danny.
    I give 2 starts to the plugin – not works as described,
   no support.
 *  Plugin Author [Danny van Kooten](https://wordpress.org/support/users/dvankooten/)
 * (@dvankooten)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070210)
 * Hi Mauglee,
 * I am terribly sorry but **we will not be manipulated into supporting you for 
   free**. The plugin comes with sensible defaults and **we can’t integrate with
   any plugin out there without spending considerable amounts of our time on it**.
   As all people, our time is limited and we have to make a living, so paying customers
   are getting priority. Makes sense, no?
 * I am sorry but just because of this attitude you have here, I will choose not
   to spend time on this anymore.
 * Good luck on your site!
 *  Thread Starter [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070212)
 * The problem is that in paid version plugin also have this issue.
 * I noticed that some people have same issues with others extra fields plugins 
   and MailChimp User Sync. But in my mind there are only few extra user fileds 
   plugins for WordPress. Why not test it first?
 * “the plugin will listen to all changes in your WordPress users and make sure 
   everything stays in sync with the selected MailChimp list”
 * all changes?
 * I’m not familiar with WordPress plugins’ architecture but if there are some different
   approaches to user extra fields extensions you should publish some compatability
   list for your plugin.
 *  Thread Starter [mauglee](https://wordpress.org/support/users/mauglee/)
 * (@mauglee)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070213)
 * At least if the plugin cant sync given extra user fileds it should log some error
   info. But it’s very silent.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Can't sync extra fields’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/mailchimp-sync_cfeefa.svg)
 * [MC4WP: Mailchimp User Sync](https://wordpress.org/plugins/mailchimp-sync/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-sync/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-sync/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-sync/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-sync/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-sync/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [mauglee](https://wordpress.org/support/users/mauglee/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/cant-sync-extra-fields/#post-7070213)
 * Status: resolved