Title: Can’t test the free plan from test environment
Last modified: November 15, 2023

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# Can’t test the free plan from test environment

 *  Resolved [T4ng](https://wordpress.org/support/users/schwipps/)
 * (@schwipps)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/)
 * Hi,
 * I added your plugin on a test environment of our website. But triggering the 
   Start for free doesn’t do anything. The gif keeps spinning and… That’s about 
   it. No error from the browser console either.
 * Can you please help with that?
 * Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [cgastrell](https://wordpress.org/support/users/cgastrell/)
 * (@cgastrell)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17204267)
 * Hi there!
 * Starting with the free version will try to connect your account to Jetpack in
   order to use the backend features. Is your test environment connected to internet?
   Even if the process might have not ended correctly, you should be able to see
   a “Jetpack” side menu entry with “My Jetpack” and “VideoPress” sub items.
 * Could you check if those are present? You might attempt a reconnection from those,
   otherwise here’s an article on how to check/solve Jetpack connection issues: 
   [https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/](https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/)
 * HTH
 *  Thread Starter [T4ng](https://wordpress.org/support/users/schwipps/)
 * (@schwipps)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17204881)
 * Indeed, this website is hidden behind an IP htaccess restriction. Would it explain
   why it doesn’t work?
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17222097)
 * Hi [@schwipps](https://wordpress.org/support/users/schwipps/)
 * Yes, that would explain why it is not working. You can try using Jetpack’s Development
   Mode to use only our features that do not require a connection to our systems:
   [https://jetpack.com/support/development-mode/](https://jetpack.com/support/development-mode/)
 *  Thread Starter [T4ng](https://wordpress.org/support/users/schwipps/)
 * (@schwipps)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17239440)
 * OK, I finally tested it from the production environment. Thank you.
 *  Plugin Support [Erina (a11n)](https://wordpress.org/support/users/eri32s98/)
 * (@eri32s98)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17250272)
 * Hi [@schwipps](https://wordpress.org/support/users/schwipps/), thanks for the
   update, if VideoPress is now working, feel free to set this thread to Resolve.
 * You can also find more information about VideoPress at [https://jetpack.com/support/jetpack-videopress/](https://jetpack.com/support/jetpack-videopress/).
 *  Thread Starter [T4ng](https://wordpress.org/support/users/schwipps/)
 * (@schwipps)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17257392)
 * Resolved

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Can’t test the free plan from test environment’ is closed to new replies.

 * ![](https://ps.w.org/jetpack-videopress/assets/icon.svg?rev=2818893)
 * [Jetpack VideoPress](https://wordpress.org/plugins/jetpack-videopress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack-videopress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack-videopress/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack-videopress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack-videopress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack-videopress/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [T4ng](https://wordpress.org/support/users/schwipps/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/cant-test-the-free-plan-from-test-environment/#post-17257392)
 * Status: resolved