Title: Can’t update WordPress 6.4.3
Last modified: February 15, 2024

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# Can’t update WordPress 6.4.3

 *  [coynec](https://wordpress.org/support/users/coynec/)
 * (@coynec)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/)
 * I have tried updating to wordpress 6.4.3 through the automatic update, but I 
   keep getting an error message and I don’t understand how to do the manual update

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17428920)
 * What is the error message you see?
 * Please also look under Tools > Site Health to see if any anomalies are mentioned
   there.
 *  Thread Starter [coynec](https://wordpress.org/support/users/coynec/)
 * (@coynec)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17428927)
 * An automated WordPress update has failed to complete – [please attempt the update again now](https://bestiesmarketing.com/wp-admin/update-core.php).
 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17428937)
 * Is there anything conspicuous under Tools > Site Health?
 * Do you have enough free storage space in your hosting? (it doesn’t have to be
   much)
 * Can you also take a look at the hosting error log? If a server-side error has
   occurred, you should be able to see it there. Your host’s support can help you
   find it.
 *  Thread Starter [coynec](https://wordpress.org/support/users/coynec/)
 * (@coynec)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17429072)
 * This comes up under Site Health: A previous automatic background update could
   not occur. You would have received an email because of this. Another attempt 
   will be made with the next release. The error code was `mkdir_failed_ziparchive`
 *  Thread Starter [coynec](https://wordpress.org/support/users/coynec/)
 * (@coynec)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17429078)
 * How do I look at the hosting error log?
 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17429084)
 * `mkdir_failed_ziparchive` indicates that it was not possible to unzip the ZIP
   file with the update. For this and also because of your question about the error
   log, I would again recommend that you contact your hoster’s support.
    -  This reply was modified 2 years, 1 month ago by [threadi](https://wordpress.org/support/users/threadi/).
 *  [clayp](https://wordpress.org/support/users/clayp/)
 * (@clayp)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17429695)
 * First, Clear your website cache and create a backup using a plugin such as BlogVault.
 * Then, delete the **.maintenance** file from your site’s server, using your cPanel
   or FTP client.
    1. Log into your cPanel account.
    2. Navigate to **Files > File Manager**.
    3. Inside **public_html**, search **.maintenance** file.
    4. Right-click on it and choose Delete.
 * After that check your WordPress dashboard, and you’ll see that the error “An 
   Automated WordPress Update Has Failed to Complete” has been resolved.
 * If you can’t find the **.maintenance** file then, go to File Manager > **Settings**
   and select **Show Hidden Files** from the window that pops up.
    - Check for conflicts: Theme or plugin conflicts can cause WordPress updates
      to fail. You can deactivate plugins one by one and check which plugin is the
      cause.
    - Check for database or server issues: Issues with the site’s database or server
      can cause WordPress updates to fail.
    - Check for maintenance mode: Maintenance mode can cause WordPress updates to
      fail.
    - Check the permission: Permission errors can cause WordPress updates to fail.
    - Check for other causes: Other causes of WordPress update failures may be problems
      with the WordPress REST API. 
 *  1. **Manually update – using WordPress dashboard**
 *  1. Log into your WordPress dashboard. Navigate to the Updates link. If there’s 
       an update, click on the corresponding link.
    2. Inspect your wp-admin dashboard; if a database update is required, a pop up 
       will appear. Click on it to finalize the update.
 * **2. Manually update – using cPanel**
 * Here are the steps to update WordPress manually:
 * 1. Download the latest WordPress version to your computer.
 * 2. Log in to **cPanel** and access **File Manager**.
 * 3. Go to the root directory of your site (**public_html)**.
 * 4. Delete the **wp-content **and** wp-admin** directories.
 * 5. Click on the “Upload” to upload the zipped WordPress file to your site server.
 * 6. Extract the zipped file.
 * 7. Move the wp-admin and wp-includes folders to the root directory, along with
   any loose files. Only the wp-content folder should remain.
 * 8. Compare the two wp-content folders and only move files and folders that don’t
   already exist on your site to avoid unintentional deletion of plugins, themes,
   and media.
 * 9. In File Manager, locate the **version.php** file in the wp-includes folder
   and note the value for $wp_db.
 * 10. Close File Manager, open phpMyAdmin from cPanel, find your site’s database
   and open the wp_options table. Check the value for db_version and ensure it matches
   the version number from the version.php file. Update if necessary.
 * 11. Log in to wp-admin, check the dashboard for messages, and follow any instructions
   to update the database.
 * After completing these steps, add “/wp-admin/about.php” to your site URL to verify
   if the WordPress version updated correctly.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Can’t update WordPress 6.4.3’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 8 replies
 * 3 participants
 * Last reply from: [clayp](https://wordpress.org/support/users/clayp/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/cant-update-wordpress-6-4-3/#post-17429695)
 * Status: not resolved

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