Title: CAPTCHA error. Image not loading.
Last modified: August 21, 2016

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# CAPTCHA error. Image not loading.

 *  Resolved [Aaron](https://wordpress.org/support/users/aaronrayburn/)
 * (@aaronrayburn)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/)
 * I’m using this plugin solely for the usage of the CAPTCHA and that very feature
   isn’t showing up. Any idea on why the CAPTCHA image isn’t showing?
 * The shortcode is dropped in on this page – [http://tower.randasolutions.com/inquiry-form/](http://tower.randasolutions.com/inquiry-form/)
 * -Aaron
 * [http://wordpress.org/plugins/salesforce-wordpress-to-lead/](http://wordpress.org/plugins/salesforce-wordpress-to-lead/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * (@nickciske)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/#post-3962212)
 * Your server is failing to return the CAPTCHA image for some reason — instead 
   it’s returning an empty image file (no data).
 * Where is your site hosted? What plan?
    Is WP-DEBUG turned on? Do you have JetPack
   installed? Does turning that off fix it? Does turning off all other plugins fix
   it? Does switching to a bundled theme fix it? Are you open to giving me admin
   and FTP access to troubleshoot on your server?
 * I’m a bit buried at the moment, so I’m not sure when I’ll be able to troubleshoot
   further.
 *  Thread Starter [Aaron](https://wordpress.org/support/users/aaronrayburn/)
 * (@aaronrayburn)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/#post-3962334)
 * Nick,
 * How would you prefer we contact you outside of wordpress.org?
 * -Aaron
 *  Thread Starter [Aaron](https://wordpress.org/support/users/aaronrayburn/)
 * (@aaronrayburn)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/#post-3962342)
 * We turned off all the plugins on the site and the CAPTCHA started to work. Then
   we turned them all back on one by one until it disappeared again.
 * Turns out it was our buddypress plugin blocking the captcha from working…
 * Thanks Nick for being such a great help and plugin developer!
 *  Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * (@nickciske)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/#post-3962346)
 * **Actual issue:**
 * WP_DEBUG was enabled, which can cause errors (PHP notices, warnings, etc). to
   corrupt the image output.
 * To fix, add this to WP-CONFIG:
 *     ```
       // Enable Debug logging to the /wp-content/debug.log file
       define('WP_DEBUG_LOG', true);
   
       // Disable display of errors and warnings
       define('WP_DEBUG_DISPLAY', false);
       ```
   
 * [http://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_debugging](http://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_debugging)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CAPTCHA error. Image not loading.’ is closed to new replies.

 * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev
   =2316786)
 * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/)
 * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Nick Ciske](https://wordpress.org/support/users/nickciske/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/captcha-error-image-not-loading/#post-3962346)
 * Status: resolved