Title: Captions causing internal server error 500
Last modified: December 5, 2024

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# Captions causing internal server error 500

 *  Resolved [stvnjhncndy](https://wordpress.org/support/users/stvnjhncndy/)
 * (@stvnjhncndy)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/captions-causing-internal-server-error-500/)
 * I am trying to debug an issue where the presence of any image caption (media 
   caption, media description, or manual entry) causes MetaSlider to produce an 
   Internal Server Error 500 when attempting to preview the slideshow. I’m new to
   MetaSlider so any guidance you could give me to locating the issue/conflict would
   be greatly appreciated.
 * WordPress and plugins are all up to date.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * (@stevejburge)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/captions-causing-internal-server-error-500/#post-18181796)
 * Hi [@stvnjhncndy](https://wordpress.org/support/users/stvnjhncndy/). Thanks for
   using MetaSlider. We have a troubleshooting guide here that should help: [https://www.metaslider.com/docs/troubleshooting/](https://www.metaslider.com/docs/troubleshooting/).
   I’d recommend going through all the steps but #5 may be the most relevant.
 * You can also try disabling the rich text editor by going to the settings and 
   unchecking the “Enable TinyMCE” box.
 *  Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * (@stevejburge)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/captions-causing-internal-server-error-500/#post-18203897)
 * Thanks for using MetaSlider. We’ve not heard from you in over 10 days so are 
   closing this discussion for now. Please post back if this remains an issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Captions causing internal server error 500’ is closed to new replies.

 * ![](https://ps.w.org/ml-slider/assets/icon.svg?rev=3568997)
 * [Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider](https://wordpress.org/plugins/ml-slider/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/captions-causing-internal-server-error-500/#post-18203897)
 * Status: resolved