Title: Capturing payment
Last modified: August 31, 2016

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# Capturing payment

 *  Resolved [gapturbos](https://wordpress.org/support/users/gapturbos/)
 * (@gapturbos)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/capturing-payment/)
 * Hi,
 * Our first payment via stripe was made on our (wordpress)website after I unticked
   the ‘Enable Test Mode’ on the stripe plugin in woocommerce settings.
 * However, I wasn’t aware that I had to also make the stripe dashboard live too–
   so the payment was made via the customer before the dashboard was live as it 
   was still in ‘test mode’ without any company details applied.
 * Since then, the dashboard is now live – but the customers transaction is still‘
   pending payment’ and we haven’t received this payment in to our stripe dashboard.
 * Please can you advise how to sort this so we receive the payment and and we can
   send the product to the customer.
 * Also, I am told that we did not receive any email confirmation of this message–
   is it because the transaction is still pending payment?
 * Cheers,
    MAtt
 * [https://wordpress.org/plugins/stripe-woocommerce-addon/](https://wordpress.org/plugins/stripe-woocommerce-addon/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324912)
 * I believe you should be able to receive payments when both plugin and stripe 
   dashboard is live
 * I am closing thread if you still see issue i will reopen the ticket
 * Thanks
 *  [articflex](https://wordpress.org/support/users/articflex/)
 * (@articflex)
 * [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324913)
 * Hi,
    I had the same issue. Just got resolved. Is there a way to get the orders
   that show pending payment to go thru and be charged on stripe or do I have to
   contact the customers and run the transaction again
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324914)
 * [@articflex](https://wordpress.org/support/users/articflex/)
 * If you were creating customers for each order you can charge in not you will 
   have to ask customer to run transaction again
 * Thanks
    Nazrul
 *  [articflex](https://wordpress.org/support/users/articflex/)
 * (@articflex)
 * [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324915)
 * Thanks! How can I charge for the new customers created?
 *  Plugin Author [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * (@nazrulhassanmca)
 * [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324919)
 * You can charge from stripe dashboard if stripe customer is created

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Capturing payment’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/stripe-woocommerce-addon_a2c2e1.svg)
 * [Stripe Payment Gateway WooCommerce Addon](https://wordpress.org/plugins/stripe-woocommerce-addon/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-woocommerce-addon/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-woocommerce-addon/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-woocommerce-addon/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-woocommerce-addon/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-woocommerce-addon/reviews/)

## Tags

 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)

 * 5 replies
 * 3 participants
 * Last reply from: [syednazrulhassan](https://wordpress.org/support/users/nazrulhassanmca/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/capturing-payment/#post-7324919)
 * Status: resolved