Title: Card Declining
Last modified: April 7, 2021

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# Card Declining

 *  Resolved [trunvest](https://wordpress.org/support/users/trunvest/)
 * (@trunvest)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/card-declining/)
 * Hi, we are having problems getting one specific customer’s credit card to work.
   He insists there is a sufficient balance and that his bank is telling him that
   they can’t even see where any transaction is being attempted on this card. We’ve
   been using this payment form for over a year, though, and haven’t changed any
   coding, have used it for plenty of other cards. His bank is claiming the problem
   must be on our end, but I really don’t see how this can be the case. I have the
   system report and a few screenshots, though, if you can take a look at this:
 * [Dropbox Link](https://www.dropbox.com/sh/44hwldwmljynhxb/AAAG-O3rboC-Q5vhV711ovfBa?dl=0)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcard-declining%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Adam Lea](https://wordpress.org/support/users/adamjlea/)
 * (@adamjlea)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/card-declining/#post-14290330)
 * Hello [@trunvest](https://wordpress.org/support/users/trunvest/)
 * Everything looks fine with your site and system report – certainly nothing that
   would cause payments to get declined, etc.
 * One thing that comes to mind is perhaps your customer is using an unsupported
   card [https://stripe.com/docs/payments/cards/supported-card-brands](https://stripe.com/docs/payments/cards/supported-card-brands).
   One other thing would be to ensure that the customer is entering the billing 
   zip code attached to the card, and not their current address/location.
 * I wish I had more to offer you, but I just can’t see any other issues at this
   point.
 * Regards,
 *  [Adam Lea](https://wordpress.org/support/users/adamjlea/)
 * (@adamjlea)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/card-declining/#post-14371779)
 * We haven’t heard back from you, so I am going to close this ticket. If you need
   further assistance, please don’t hesitate to reach out again.
 * Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Card Declining’ is closed to new replies.

 * ![](https://ps.w.org/stripe/assets/icon-256x256.png?rev=2784844)
 * [Stripe Payment Forms by WP Simple Pay - Accept Credit Card Payments + Subscriptions with Stripe](https://wordpress.org/plugins/stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Adam Lea](https://wordpress.org/support/users/adamjlea/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/card-declining/#post-14371779)
 * Status: resolved