Card recognition not working / Card Code phrase

Thanks Andreas, I have submitted a ticket as requested, along with some site info.

Best regards

Hi

Noticed that there’s also some errors:

[19-Apr-2021 15:08:47 UTC] PHP Parse error:  syntax error, unexpected '(' in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 64
[19-Apr-2021 15:08:48 UTC] PHP Parse error:  syntax error, unexpected '(' in /home/HIDDEN/HIDDEN-URL//v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 64
[19-Apr-2021 15:08:50 UTC] PHP Parse error:  syntax error, unexpected '(' in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 64
[19-Apr-2021 15:08:51 UTC] PHP Parse error:  syntax error, unexpected '(' in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 64
[19-Apr-2021 15:08:59 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17
[19-Apr-2021 15:09:02 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17
[19-Apr-2021 15:09:30 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17
[19-Apr-2021 15:12:26 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17
[19-Apr-2021 15:12:44 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17
[19-Apr-2021 15:12:51 UTC] PHP Fatal error:  strict_types declaration must be the very first statement in the script in /home/HIDDEN/HIDDEN-URL/v1/wp-content/plugins/woocommerce-paypal-payments/woocommerce-paypal-payments.php on line 17

Hi. Server currently running version 7.2 but in 5-10 days time once we have moved server we will be able to try using 7.4. Everything else however seems to be running perfectly on 7.2 at present

Sorry I’ll need to disable this plugin because checkout abandonment has increased by 52% since it was installed. This equates to a substantial amount of lost revenue.

By the way – this plugin also seems to trigger two emails to the customer when they pay by Credit/ Debit card (directly on the WC site)…
The customer receives both an *order on hold* email and also an *order processing* email. Both are sent immediately after payment is made by card.
This has also confused customers.

This plugin really isn’t fit to be used in a live environment in my opinion.
There is no way that I can leave this on a live site with such a severe impact on conversions.

I suggest that anyone using this plugin monitors their conversion rates very closely.

Hi Andreas,

I acknowledge that the plugin doesn’t send emails, but are you absolutely certain that this plugin is not triggering emails?

I ask because…
Prior to switching to this plugin for Payment processing a customer would only receive the ORDER PROCESSING email immediately after payment.

Since adding this plugin the customer now receives both an ON HOLD email and also the ORDER PROCESSING email. Both emails are sent immediately after paying by Credit/ Debit Card (but not when paying through PayPal). The emails are send seconds apart – ON HOLD email first and then ORDER PROCESSING email.

The on hold email says:
Thanks for your order. It’s on-hold until we confirm that payment has been received. In the meantime, here’s a reminder of what you ordered

Then the order processing email says:
Just to let you know — we’ve received your order #BSOC-5426, and it is now being processed:

So it seems there is a very short delay in the card payment being confirmed, and so it is causing WC to send out that first email.

I have tried disabling this plugin and running through an order myself. With the plugin disabled, only an ORDER PROCESSING email is being sent. So to me, this says that your plugin is either triggering the ON HOLD email for some reason, or there is a conflict somewhere?

WooCommerce itself, in settings -> emails allows you to choose who receives each email. The NEW ORDER email for example, has a RECIPIENT field, but on the ON-HOLD email there is no recipient field and so it cannot be changed or disabled. It automatically sends such emails to the customer as default.
I believe this can be overridden by unhooking via the themes functions.php file:
https://docs.woocommerce.com/document/unhookremove-woocommerce-emails/

But if I unhook the ON HOLD emails – it will also stop them being sent in the event we need to manually mark an order as ON HOLD.

Hi Andreas,

The order ON HOLD emails still need to be sent out, in the event an order is manually placed on hold. So to deactivate those emails via hooks does not really solve the problem.

I have also now added Stripe for card payments and using Stripe does not send the customers two emails…
Eg.
1) order on hold, and
2) order processing

It only sends the:
2) order processing
…email.

This is exactly how it should work. Surely?
Or at least this is how every other payment processor that I’ve used in WooCommerce has worked.

Conversions also increased overnight since swapping out this plugin for the Stripe plugin/ payment processing. And in the last week, conversions are up by 23%, so I hope you can pass on these comments to the development team because this plugin clearly needs serious work before anyone in their right mind would use it in a production environment. The lost revenue for the short time of which I used this plugin backs this up.

Not sure if it matters but it may help:
– I am in the UK
– ‘PayPal Payments Pro’ was not available to me as I am using a new PayPal business account and so PayPal insisted that I use their new PPCP for Card Processing. Unless I went for Braintree, PPCP is apparently now the only option. Or at least, in the UK.

I will keep an eye on this plugin and may resort back to it in future but I cannot experiment with this plugin in a live production environment for the simple fact it’s lost me a ton of money.

Best regards