Title: Carousel height error, visual bug?
Last modified: January 4, 2023

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# Carousel height error, visual bug?

 *  Resolved [jossmo](https://wordpress.org/support/users/jossmo/)
 * (@jossmo)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/)
 * Hi!
 * I have had this problem for several months now and have not been able to fix 
   it. I have used the normal image carousel (not PRO version) and everything works
   normal within the Elementor interface. The problem comes when I enter my website
   and when the page loads the carousel shows the images with an exaggerated height(
   a large empty space) that is only removed when moving to the next image in the
   carousel. It only happens when the page is loaded, once that empty space disappears
   it doesn’t appear again.
 * I share the screenshots and a video (by Google Drive link) so that you can see
   how that empty space is gradually reduced.
   How can I solve that? Thanks a lot
 * Video: [https://drive.google.com/file/d/1iYxqCqlMG6ChKMXB1LUmRRMWyHyX1s86/view?usp=share_link](https://drive.google.com/file/d/1iYxqCqlMG6ChKMXB1LUmRRMWyHyX1s86/view?usp=share_link)
 * [Image 1](https://drive.google.com/file/d/17SKUJlQ53Rr-v78oGObEcFHk3FHiXxY4/view?usp=sharing),
   [Image 2](https://drive.google.com/file/d/1OXEzkDYyR7tP8POxzcyZFA-jlJSJJxjD/view?usp=sharing),
   [Image 3](https://drive.google.com/file/d/1Xx24L5NZJ_4Pz7it4omvxdqmHBmjx5og/view?usp=sharing),
   [Image 4](https://drive.google.com/file/d/1fxg1ORZbMbN0qxkWKbs2NpQUO5sEA9rj/view?usp=sharing),
   [Image 5](https://drive.google.com/file/d/1yOR7cx7BeNfQLFvLyC4tXcImmIuGHXI_/view?usp=sharing)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Leap13](https://wordpress.org/support/users/leap13/)
 * (@leap13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16341367)
 * Hi [@jossmo](https://wordpress.org/support/users/jossmo/)
 * I suspect this happens because the images are lazyloaded which causes the carousel
   not to get the proper resolution of them when the page is loaded.
 * So, could you please make sure lazyloading images is disabled, check again and
   let me know if it did the trick?
 * Regards
 *  Thread Starter [jossmo](https://wordpress.org/support/users/jossmo/)
 * (@jossmo)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16342771)
 * I don’t know where to change the lazyload settings. I installed “Code Snippets”
   plugin looking for disable the lazy load with a function.php code but isn’t working.
   The problem is still there.
 *  Plugin Author [Leap13](https://wordpress.org/support/users/leap13/)
 * (@leap13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16344089)
 * Please share a screenshot of the installed plugins. You can find a list of the
   active plugins on your WP Dashboard -> Premium Addons -> System info tab.
 * Cheers!
 *  Plugin Author [Leap13](https://wordpress.org/support/users/leap13/)
 * (@leap13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16355059)
 * Hi [@jossmo](https://wordpress.org/support/users/jossmo/)
 * I didn’t hear back from you. I hope everything is going fine with you today!
 * Regards
 *  Thread Starter [jossmo](https://wordpress.org/support/users/jossmo/)
 * (@jossmo)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16359582)
 * Hi!
 * I apologize for the delay in my response and I really appreciate that you can
   still support me with this situation.
   I share the screenshot of my installed 
   plugins (texts in spanish). I also found out that the carousel doesn’t display
   on mobile devices.
 * **[Image of plugins](https://drive.google.com/file/d/1pcn8rylctAPbu0BzaOOO4qu1WCn6U4cI/view?usp=share_link)**
    -  This reply was modified 3 years, 5 months ago by [jossmo](https://wordpress.org/support/users/jossmo/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Carousel height error, visual bug?’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [jossmo](https://wordpress.org/support/users/jossmo/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/carousel-height-error-visual-bug/#post-16359582)
 * Status: resolved