Cart not working

  • Resolved etellwright

    (@etellwright)


    1 year, 1 month ago

    I have WordPress site for our business using Twenty Twenty-Five and I have added a WooCommerce store. Everything is up to date. All was well and we were ready to launch our site when the shopping cart developed problems: if you click ‘Add to Cart’ on a product, the side cart pops up but is empty and the cart icon does not show a number. However if you go to a product page and add an item to cart on the product page and then go to ‘View Basket’ the previously added product is there. If you then press back to continue shopping, the cart icon has no numbers and the side cart is showing empty again.

    I have had a WordPress expert helping me with the site, and he thought this was a caching issue. Adjusting the caching did seem to fix the problem, but it soon reoccurred and now he cannot find a fix.

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.8
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.27
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/3.2.2

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

adt_product_feed: 1
attachment: 445
custom_css: 1
customize_changeset: 17
fs_cm_ruleset: 4
fs_package: 2
oembed_cache: 1
order_status: 1
page: 26
post: 6
product: 68
product_variation: 11
product-feed: 1
revision: 552
shop_coupon: 3
shop_order_placehold: 16
sp_wcslider: 5
wfwp_wc_order_status: 1
woo_product_tab: 18
wp_font_face: 36
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 2
wp_template: 11
wp_template_part: 3
wpa-stats: 101
wpforms: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (37) ###

AddToAny Share Buttons: by AddToAny – 1.8.13
Advanced Excerpt: by WPKube – 4.4.1
Bookvault: by  – 4.0.0
CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.9
Potent Donations for WooCommerce: by WP Zone – 1.1.14
EAS EU compliance: by EAS project – 1.6.2
Conditional Shipping Methods: by Octolize – 1.4.6
Shipping Packages: by Octolize – 1.7.1
Flexible Shipping PRO: by Octolize – 3.0.3
Flexible Shipping: by Octolize – 6.0.0
Geolocation IP Detection: by Yellow Tree (Benjamin Pick) – 5.5.0
Site Kit by Google: by Google – 1.150.0
WP Armour - Honeypot Anti Spam: by Dnesscarkey – 2.2.09
Hostinger Tools: by Hostinger – 3.0.34
LiteSpeed Cache: by LiteSpeed Technologies – 7.0.1
Local Links: by Robin Phillips (Author Help) – 4.8
Fonts Plugin | Use Google Fonts, Adobe Fonts or Upload Fonts: by Fonts Plugin – 3.9.3
Omnisend for WooCommerce: by Omnisend – 1.16.1
Order Status Control for WooCommerce: by Bright Plugins – 1.0.4
Pinterest for WooCommerce: by WooCommerce – 1.4.17
TikTok: by TikTok – 1.3.1
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.5.1
Thank You Page for WooCommerce: by Nitin Prakash – 4.2.2
WooCategory Pro: by ShapedPlugin LLC – 1.6.0
Country Based Restrictions for WooCommerce: by zorem – 3.7.1
Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.3
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by WooCommerce – 9.2.0
WooCommerce PayPal Payments: by PayPal – 3.0.3
WooCommerce Product Tabs: by Barn2 Plugins – 2.1.3
WooCommerce: by Automattic – 9.8.1
Wordfence Security: by Wordfence – 8.0.5
Yoast SEO: by Team Yoast – 24.9
WP Accessibility: by Joe Dolson – 2.1.17
WP Consent API: by RogierLankhorst – 1.0.8
WP Mail SMTP: by WP Mail SMTP – 4.4.0
WPForms Lite: by WPForms – 1.9.4.2

### Inactive Plugins (3) ###

Easy Product Bundles for WooCommerce: by Product Bundles Team – 6.3.1
Sale Badges and Product Labels for WooCommerce: by Asana Plugins – 5.5.0
WP2Social Auto Publish: by xyzscripts.com – 2.4.5

### Dropin Plugins () ###

object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (2) ###

Hostinger Preview Domain: by Hostinger – 1.3.0
Hostinger Smart Auto Updates: by Hostinger – 1.0.7

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bopobb (bopobb)
donation (donation)
easy_product_bundle (easy_product_bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: –
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 3 MB

### WC Pages ###

Shop base: #362 - /shop/
Basket: #10 - /cart/ -  Contains the woocommerce/classic-shortcode block
Checkout: #11 - /checkout/ -  Contains the woocommerce/classic-shortcode block
My account: #12 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #136 - /terms-and-conditions/

### Theme ###

Name: Twenty Twenty-Five
Version: 1.2
Author URL: https://en-gb.ww.wp.xz.cn
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

Theme type: Block theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: /home/u789742187/domains/castleseftonpress.co.uk/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php
/home/u789742187/domains/castleseftonpress.co.uk/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/home/u789742187/domains/castleseftonpress.co.uk/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php


### WooPayments ###

Version: 9.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 241825507
Account ID: acct_1QtuXkFju2DAkTof
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: advanced
Enabled Fraud Filters: AVS Verification,International IP Address,IP Address Mismatch,Order Items Threshold,Purchase Price Threshold
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Enabled
Logging: Disabled

### WooCommerce PayPal Payments ###

Onboarded: ✔
New UI active: –
Shop country code: GB
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-04-17 14:19:14 +01:00
Options: ✔
Notes: 75
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2025-04-10 07:28:41 +0100
Newest: 2025-04-11 21:25:21 +0100

Complete: 4,711
Oldest: 2025-03-16 22:56:01 +0000
Newest: 2025-04-16 17:44:18 +0100

Failed: 49
Oldest: 2025-01-30 09:09:28 +0000
Newest: 2025-04-16 11:28:24 +0100

Pending: 13
Oldest: 2025-04-16 20:54:27 +0100
Newest: 2025-04-21 15:26:20 +0100


### Status report information ###

Generated at: 2025-04-16 17:47:55 +01:00

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Ahir Hemant

    (@hemant-ahir)

    1 year, 1 month ago

    Hi @etellwright

    Debugging Steps

    Let’s go step-by-step. Try these and let me know what you find: 1. Temporarily disable all caching

    • Disable all caching (plugins like WP Super Cache, W3 Total Cache, LiteSpeed Cache, etc.).
    • Also, clear server-level caching if your host offers it.
    • Turn off CDN caching (like Cloudflare “Cache Everything”) or set those pages to bypass caching.

    Then test again. If the cart starts behaving normally, it’s 100% a caching issue.
    2. Check if wc-ajax=get_refreshed_fragments is blocked

    This AJAX endpoint refreshes the cart in real-time. If it’s cached or blocked, your side cart won’t update.

    To test:

    • Open Chrome DevTools → Network tab
    • Add an item to the cart
    • Filter requests for ?wc-ajax=get_refreshed_fragments
    • It should return a 200 response and contain updated cart data

    If it’s 404, cached, or missing → that’s the issue. 3. Make sure your caching excludes these URLs:

    Set exclusions in your caching plugin for the following:

    /cart /checkout /my-account /?wc-ajax=*

    Also exclude cookies like:

    • woocommerce_cart_hash
    • woocommerce_items_in_cart
    • wp_woocommerce_session_*

    Caching should respect these cookies to avoid showing stale content. 4. Switch temporarily to a default WooCommerce-friendly theme

    Twenty Twenty-Five is a block theme, and not all plugins/scripts play nicely with the new frontend architecture.

    Try:

    • Switching briefly to Storefront (official WooCommerce theme)
    • Disable all custom CSS/JS snippets
    • Retest the cart behavior

    If it works, the issue is most likely the theme or something in your custom template setup.

    Another solution: Disable ajax add to cart and select: Redirect to cart page after add to cart.

    Thanks
    Ahir Hemant

    Thread Starter etellwright

    (@etellwright)

    1 year, 1 month ago

    Hi Ahir,

    Thanks for your comprehensive reply. I disabled all the caches including CDN. 

    I’m not very experienced with Chrome Dev Tools, but I tried to follow your instructions. I could not find wc-ajax=get_refreshed_fragments but I did find something to do with admin-ajax.php which clearly showed it was set not to cache.

    I added the caching exclusions you mentioned to LiteSpeed and left the CDN off. At first I thought things were fixed. It seemed a lot better until I tried it in different browsers and on a different laptop where it made no difference and the cart was still malfunctioning.

    Also, the Add to Cart buttons are not working on them – they are OK for me. I work in Safari on Mac OS 15.3.2 on an M3 MacBook Air and this problem does not occur there, so I had not realised it existed. On my iPhone, it also does not happen. But in Chrome on the same machine and in Safari on our other M3 MacBook Air, the Add to Cart buttons are completely inert and show no signs of being linked to an action. These are the add to cart buttons on Shop, Products by Category, Search Results etc. The Add to Cart on the Product Page works fine. 

    I wanted to get back to you with this new information before I tried changing theme.

    Thread Starter etellwright

    (@etellwright)

    1 year, 1 month ago

    Stranger and stranger… I have realised that the Add to Cart button is not working on https://www.castleseftonpress.co.uk but is working on https://castleseftonpress.co.uk. The cart is still not working at all on either but it’s malfunctioning in different ways: in my browser it’s very slow but sort-of works, on my iPhone it seems to work but loses things and finds them again, in Chrome and Safari on the other Mac the side cart and icon never update at all.

    Zee

    (@doublezed2)

    1 year, 1 month ago

    Hello etellwright,

    Thank you for contacting WooCommerce support.

    I’ve reviewed all the messages, and I also believe the issue is related to how the server is handling the cache.

    Additionally, I recommend that you have a permanent redirection from https://www.castleseftonpress.co.uk to https://castleseftonpress.co.uk or the other way around if you prefer www. This is good for SEO and will eliminate issues related to cache.

    Since the issues occur randomly without a consistent pattern, I suggest creating a clone of the site, ideally on a different server with only WooCommerce active. This will help isolate the problem and give better insight into what’s causing it.

    Looking forward to your response. 🙂

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    1 year, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

    Thread Starter etellwright

    (@etellwright)

    1 year, 1 month ago

    Hi,

    Thanks. It turned out that there was an issue with the redirect even though it was set up correctly. That is now solved. There is also an issue with the caching and LiteSpeed are looking into it for me.

    Emily

    Zee

    (@doublezed2)

    1 year, 1 month ago

    Hello etellwright,

    Thank you for your reply.

    I am glad to know that you have resolved the issue. I appreciate you for sharing the details here.

    If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review. Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)

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