Title: Catalog manager errors Last modified: March 10, 2020 --- # Catalog manager errors * Resolved [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/) * Hello, * I use your plugin but i got 3 errors in Catalog Manager. * 1. 100.0% of purchases can’t be retargeted Based on website purchases on Mar 9, 2020 6 of 6 website purchases on Mar 9, 2020 can’t be retargeted with dynamic ads, because 4 products are missing from your catalogs. How to fix it: Check that the content ID in your pixel installation for each missing product matches a product ID in your catalogs. * 2. 24 of 24 website adds to cart on Mar 9, 2020 can’t be retargeted with dynamic ads, because 13 products are missing from your catalogs. * 3. 497 of 502 website views on Mar 9, 2020 can’t be retargeted with dynamic ads, because 134 products are missing from your catalogs. * Why does this happens? Until now we used to add products Manually. I checked and i saw that there is an option to add them via Facebook Pixel, i clicked next but shows that the Facebook Pixel code is not ready. * What should i do to be ready ? * Best regards Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/catalog-manager-errors/page/2/?output_format=md) [→](https://wordpress.org/support/topic/catalog-manager-errors/page/2/?output_format=md) * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527498) * Hi, * In order for matching to work, the same ID logic must be used for the pixel and the Product Catalog. * There are various ways to add products to a Product Catalog: * Using some dedicated OpenGraph tags. We have this plugin that can help: [https://www.pixelyoursite.com/opengraph-plugin](https://www.pixelyoursite.com/opengraph-plugin) * Using a feed. We have this plugin that can help: [https://www.pixelyoursite.com/product-catalog-facebook](https://www.pixelyoursite.com/product-catalog-facebook) * We also have a free feed plugin here: wordpress.org/plugins/product-catalog-feed/ * Regarding the option to “add them via Facebook Pixel”, that’s where you need the special OpenGraph tags in order to work. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527542) * Greetings, * Awesome support and very fast 😀 * I got it, so i need to add a new xml feed to get the products right. * If i use your plugin how will i avoid the wrong id error? What will i do with the manually added products? Also for basic use should i use your free one ? * Best regards 😀 - This reply was modified 6 years, 3 months ago by [tcflip](https://wordpress.org/support/users/tcflip/). * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527564) * Our feed plugin will use the same IDs as the pixel. * The main limitation of the free feed plugin is that it won’t import variants for variable products. You’ll need to change the pixel ID settings accordingly( there is an option on PixelYourSite’s WooCommerce tab to treat variable products like simple products that you must turn ON). * There are tons of other differences between the free and paid feed plugins, but this is not the place to mention them 🙂 * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527593) * Thank you again for the fast replies 😀 * All my products are simple so i will give a try to the free version first 😉 What about my old products that i have add manually? * Best regards - This reply was modified 6 years, 3 months ago by [tcflip](https://wordpress.org/support/users/tcflip/). * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527717) * I don’t know what to tell you about old products since I don’t know their structure. * My recommendation is to start fresh with a new Product Catalog. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527765) * Hello, * I will add the new feed but i dont know if i can disable the old manual one for a couple of days. * Also the generated feed is here: [https://textuploader.com/16b27](https://textuploader.com/16b27) * Do i miss any option? I only left gtin blank because i found no option to match. * Best regards and thank you * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527807) * The feed looks fine. * You don’t need to disable the old one. You can create a new Product Catalog, and start using it with your ads. Here’s a step by step guide about how to upload the new feed: [https://www.pixelyoursite.com/facebook-product-catalog-feed](https://www.pixelyoursite.com/facebook-product-catalog-feed) * Remember to open PixelYourSite’s WooCommerce tab, turn ON the option to treat variable products like simple products, and save. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12527861) * Hello, * All my products are simple, should i chabge that “Remember to open PixelYourSite’s WooCommerce tab, turn ON the option to treat variable products like simple products, and save.”?? * I have already uploaded my new feed but i see that shows the two feed merged. In the feed from your plugin there are 414 products but when i click in products i see 815. * Will there be any problem if i leave this like that or should i pause the other data source? * You can see some screenshots here: [https://textuploader.com/16bvd](https://textuploader.com/16bvd) * Also i see that there are problem with the pictures([https://ibb.co/JK4kR2j](https://ibb.co/JK4kR2j)) * Thank you again 😀 - This reply was modified 6 years, 3 months ago by [tcflip](https://wordpress.org/support/users/tcflip/). * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12528135) * The safest bet when using the free feed plugin is to keep that option turned ON. * Uploading the feed into the old Product Catalog can duplicate the products if different IDs are used. The best option is to create a new Product Catalog. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12528183) * Greetings, * I changed it to ON 😀 * For the duplication i have to delete the manual then right? * Also why it get the images 604px × 270px and cuts them off? * Best regards * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12528198) * You can remove delete the feed and this will result in deleting the products. * We use the images we find by default in your store. For more image related options you need to upgrade to the paid feed plugin. * PS. I will close this topic right here, because the forum is not suppose to be about the feed plugin. Thanks for your understanding. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12528233) * Thank you very much 😀 * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12530969) * Hello [@pixelyoursite](https://wordpress.org/support/users/pixelyoursite/) again 😛 * I have a question about the pixel plugin. * I still have the 3 errors in the page Catalog Manager -> Diagnostics which you can see here: [https://ibb.co/NmK458b](https://ibb.co/NmK458b) * Also in the page Catalog Manager -> Events Data Sources i see this error: [https://ibb.co/DCtBKLD](https://ibb.co/DCtBKLD) * Why are these error track until 9/3 and no after that date? * Also why doesnt these errors fixed? * Best regards * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12530997) * March 9 was two days ago, before you started to use our feed. * These are related to your old setup and you can mark them as solved. * Thread Starter [tcflip](https://wordpress.org/support/users/tcflip/) * (@tcflip) * [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/#post-12531094) * Hello [@pixelyoursite](https://wordpress.org/support/users/pixelyoursite/) , * Thank you, i thought that refreshes after some days 😀 Will these errors delete from themselves? * Also, because i had a problem with manually added products i deleted all and now i went to Product Data Sources -> Your feed -> Upload now i got a green check( [https://ibb.co/80v9LVm](https://ibb.co/80v9LVm)) but when i went to Products but i saw this: [https://ibb.co/qxcXqSx](https://ibb.co/qxcXqSx) and [https://ibb.co/yWf35LT](https://ibb.co/yWf35LT) * Why i cant see the added products? * Best regards - This reply was modified 6 years, 3 months ago by [tcflip](https://wordpress.org/support/users/tcflip/). Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/catalog-manager-errors/page/2/?output_format=md) [→](https://wordpress.org/support/topic/catalog-manager-errors/page/2/?output_format=md) The topic ‘Catalog manager errors’ is closed to new replies. * ![](https://ps.w.org/pixelyoursite/assets/icon-256x256.jpg?rev=3178123) * [PixelYourSite - Your smart PIXEL (TAG) & API Manager](https://wordpress.org/plugins/pixelyoursite/) * [Frequently Asked Questions](https://wordpress.org/plugins/pixelyoursite/#faq) * [Support Threads](https://wordpress.org/support/plugin/pixelyoursite/) * [Active Topics](https://wordpress.org/support/plugin/pixelyoursite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pixelyoursite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pixelyoursite/reviews/) * 21 replies * 2 participants * Last reply from: [tcflip](https://wordpress.org/support/users/tcflip/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/catalog-manager-errors/page/2/#post-12531279) * Status: resolved