Catalog match rate issue — 0% matching between Pixel and Product Catalog

Hello WooCommerce by Meta Support Team,

I’m facing a technical issue with my Facebook catalog synchronization through the “WooCommerce by Meta” plugin.
Everything appears active and synchronized successfully, but my catalog match rate remains 0% in Meta Commerce Manager.

Here are the details:

Catalog Name: Le Vichy – Home Wear

Pixel ID: 1065714254841655

Business Manager ID: 729338684659819

Store Domain: levichyegypt.com

WooCommerce by Meta Plugin: Active and connected

Products Synced: 120+ items

However, in Meta Commerce Manager, under “Events → Matching,” I get the following warning:

“Your event source is not matching any catalog content. Match rate is 0% for the last 28 days.”

When I checked with Meta Support, they confirmed there’s no issue from Meta’s side and advised me to contact WooCommerce by Meta support.

I believe the issue might be due to:

A mismatch between the Product IDs sent by the Pixel/API and those in the catalog,

Or incorrect mapping between event data and catalog content IDs.

Could you please help me:

1. Verify if the content_ids sent from my site match the catalog’s product IDs,
2. Confirm that my Meta Pixel and Catalog are correctly linked inside the plugin configuration,
3. And guide me on how to fix the 0% match rate issue.

I’ve attached screenshots showing:

The catalog status (active, products approved),

The event source showing “0% match rate,”

And the WooCommerce by Meta connection details.

Thank you very much for your help.
Looking forward to your guidance on how to resolve this.